Shift Paradigm reviews

We appreciate you taking the time to provide your feedback. There is no service business that doesn’t struggle with managing client expectations. We are no exception, and one of the things we are most proud of is that our client NPS score has risen to over 70, which has been a massive improvement. While we never want to let clients dictate, as you say, the need to be responsive to clients and their intricacies is critically important. The macroeconomic environment has made it very challenging inside of our client’s organizations, and we are proud that we are serving our clients through some very challenging times. Thank you for the compliment that we have incredible people here at Shift Paradigm who go above and beyond. We agree. We have made it a top priority to provide a positive and supportive working culture for our employees and to empower them to share their voice with leadership. We continue to learn and grow and are proud of the culture we are fostering here at Shift Paradigm.

Thank you for the feedback. We appreciate it, and do read every post we receive. These posts are reviewed and discussed with members of senior leadership, not just by HR. You mentioned the hiring of Liz's "friends". It is very typical that anytime a CEO or senior leader joins a company they bring in people they’ve worked with before. They do this for two reasons - one, they are trusted people who have been successful before, and two, it provides a recognition that these people would work for this leader again, a measure that we all want for our senior leaders. Often any leader that joins an organization and doesn’t bring people generally doesn’t believe in that organization or has issues in their leadership style that precludes them from doing just that. Again, thank you for the feedback. We have refined and believe in our value proposition in the market, and we look forward to 2023. We wish you well in all that is ahead for you.