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SimpliSafe

Engaged Employer

SimpliSafe reviews

3.3

49% would recommend to a friend

(97 total reviews)

Hilary Schneider

24% approve of CEO

43% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.5

Culture & values

3.4

Compensation and benefits

2.9

Senior management

2.8

Career opportunities

Ratings by demographic groups

Reviews by job title

97 reviews

Reviews about "Compensation"

Return to all reviews
4.0
Apr 4, 2019

Call Center to Corporate at SimpliSafe

Senior fraud analyst
Recommend
CEO approval
Business Outlook

Pros

I started at Simplisafe as a call center customer service representative. In six months, I was promoted to Lead, and in another six months, I was promoted to Supervisor. In the call center, the best part of working there are the following: 1. Upward mobility. If you have the skills and work ethic, it is very easy to move up in the call center. 2. Flexible hours - there are 2 shifts in the call center, Days (9am-6pm) and Nights (3pm-12am) so you have the ability to go to class or take care of kids. After about 2 years as a Supervisor, I was looking for something new. The Finance Department was just creating the Fraud Prevention department. I'm now the Senior Fraud Analyst. There is a large difference in culture from the call center to the corporate departments. But the best parts are: 1. Flexible Work - You can work from home when the need arises. And as the corporate workers are all salary, you are not tied to a punch clock, so long as your work gets done. 2. Catered Food - there is a bagel and cream cheese breakfast every Thursday morning and a catered lunch every other Friday. It really encourages camaraderie between the departments.

Cons

From working both in the customer service department and the corporate world, I have seen most of what the company has to offer. The cons, 1. Poor Communication between Departments - This is especially true in the call center. For example, when Marketing releases a coupon or a sale, the sales and tech support representatives might not know about until a customer calls in asking about it. 2. Sometimes the corporate departments can be clique-y. I realize it's something humans do, but, it is kind of annoying.

avatar
SimpliSafe Response
7y
Thank you so much for you thoughtful feedback! Watching our employees grow and thrive within SimpliSafe makes us so proud. We also see these communication issues as something to work on. After going through periods of extreme growth it became apparent that we needed to find new ways to communicate that fit our size and speed more appropriately. As we continue to work on this throughout 2019 I hope you will keep sharing your thoughts!
1.0
Feb 12, 2019

Never work in this place

Customer service representative
Recommend
CEO approval
Business Outlook

Pros

Decent pay at $15 per hour. You will meet a few nice employees here and also be able to interact with a few polite customers over the phone.

Cons

I was tasked to be on the sales team but at times was forced to answer questions to customers who clearly needed to be on the support side. Most jobs give you the ability to transfer calls to a different department. As expected you have no idea what to answer to angry customers who aren't patient enough to just wait for their turn in tech try to skip the line and hope to get service from the sales team. The big problem was that my training class was specifically tasked to learn how to answer sales questions with the home security packages not troubleshoot them. I saw the desks from some of the tech support employees that have a certificate where they completed training to take on questions meant specifically for tech. The sales team only learned tech questions from the simplisafe website and random details from different tech employees.

5.0
Jan 14, 2019

Do your job and you'll be fine.

Sales lead
Recommend
CEO approval
Business Outlook

Pros

Everyone was where your were at one point starting out. Genuine care in your development if you're willing to work!

Cons

Typical Call center High school issues. Pay could indeed use a touch up for management positions as well as Customer support roles.

Viewing 76 - 78 of 97 Reviews
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