Does SimpliSafe pay their employees well?

According to anonymously submitted Glassdoor reviews, SimpliSafe employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at SimpliSafe. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at SimpliSafe?

49% of SimpliSafe employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated SimpliSafe 3.6 out of 5 for work life balance, 3.5 for culture and values and 2.8 for career opportunities.

What are the top reviewed jobs at SimpliSafe?

Customer Service Representative (27) , Software Engineer (15) , Tech Support (9) , Tech Support Representative (8) , Sales Representative (7) , Technical Support (6) , Customer Support Representative (5) , Customer Loyalty Specialist (4) , Customer Service Representative (CSR) (4) , Firmware Engineer (4) , Monitoring Specialist (4) , Sales (4) , Sales Associate (4) , Senior Software Engineer (4) , Analyst (3)

What are the pros of working at SimpliSafe according to real employee reviews?

"Caring people and great company." ((in 35 reviews)); "Good benefits that keep improving" ((in 21 reviews)); "Good Pay for call center work" ((in 19 reviews)); "Supportive culture and great people" ((in 19 reviews)); "work life balance is great" ((in 12 reviews))

What are the cons of working at SimpliSafe according to real employee reviews?

"Bad management" ((in 23 reviews)); "Training is awful, when ever new hires come on the floor they never know anything and many more issues from that." ((in 13 reviews)); "Sales managers are a complete joke along with directly above them" ((in 11 reviews)); "Awful communication." ((in 8 reviews)); "Promotions are extremely political; you're more likely to move up if you're a friend of a current supervisor than if you actually work hard." ((in 4 reviews))

What are employees saying about SimpliSafe layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about SimpliSafe layoffs and their outlook for job security at SimpliSafe in 2026.

What are the top reviewed SimpliSafe locations?

Boston , Richmond , Braintree , Charlestown , Glen Allen , Downtown Crossing , Salt Lake City , Petersburg , Costa Mesa , Lakeland , Boca Raton , Cambridge , Lynn , Taunton

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SimpliSafe

SimpliSafe reviews

3.3

49% would recommend to a friend

(99 total reviews)

Hilary Schneider

24% approve of CEO

43% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.6

Work/Life balance

3.5

Culture & values

3.4

Compensation and benefits

2.9

Senior management

2.8

Career opportunities

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

99 reviews

Reviews about "Management"

Return to all reviews

2.0

Nov 18, 2017

Good for short term

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Beer fridays, chill atmosphere, young space, free coffee, lots of hours, no dress code, stepping stone kind of company, looks good on a resume. Health Insurance, 2 weeks Paid time off per year.

Cons

New company, most people in supervisor roles and HR have never learned how to manage people. Messy, inconsistant training. many customers call about 3 times before getting any resolution, since not many represenetives know what to look for or the best solutions, a symptom from lack of training. No struction for warnings or write ups. No raises, not many chances for promotions.

3.0

Oct 12, 2017

It’s an ok place to work

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Other staff were good to work with. Job is laid back, not too intense. Free security system. Beer Friday’s

Cons

Extremely close working quarters. Management sucks. Mandatory rotating weekends. No opportunity for growth, even though they say there is.

1.0

Jul 31, 2017

Too much favoritism

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Free security system when working there and a Christmas bonus of $1000

Cons

They literally hire anyone from the streets as long as they can answer a phone. Management will try and promote their friends, an example is I worked there for 2 years while I hear someone got there buddy promoted after 5months of working and they don't even know what they should. When switching to a new team your past scores and reviews are not acknowledged. Training is awful, when ever new hires come on the floor they never know anything and many more issues from that.

Viewing 88 - 90 of 99 Reviews

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Jobs at SimpliSafe

Director Performance Media, Digital Customer Acquisition

Contact Center Inbound Sales Agent (Starting at $20 per hour)

Financial Systems Analyst II

Manager, Monitoring Compliance

Manager, Vendor Manager