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Stark Carpet

Engaged Employer

Stark Carpet reviews

3.5

63% would recommend to a friend

(148 total reviews)
avatar

Chad Stark

68% approve of CEO

55% positive business outlook

Ratings by category

4.0

Work/Life balance

3.7

Diversity & inclusion

3.5

Culture & values

3.4

Compensation and benefits

3.4

Career opportunities

3.2

Senior management

Stark Carpet has an employee rating of 3.5 out of 5 stars, based on 148 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Stark Carpet employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Ratings by demographic groups

Reviews by job title

148 reviews
1.0
Jan 22, 2015

Out of control egos in love with the sound of their own voice.

Sales associate
Recommend
CEO approval
Business Outlook

Pros

Monday thru Friday, 9-5 work week except when they have a 2 week clearance sale and do not pay you for the extra hours worked over the weekend. They are flexible with your schedule as far as taking the occasional long lunch or doctor/dentist appointment.

Cons

They pay as little as they can get away with and your commission rate is low effectively frustrating you when you recieve your quarterly commission check. Invetory software is outdated and user unfriendly. At sales meetings, they solicit your ideas and concerns and those of your co-workers, then never impement any change. This reinforces the perception that all they care about is sales numbers.

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Stark Carpet Response
11y
I'm sorry that you feel Stark management is egotistical. Our believe is that we should take credit for nothing and credit our employees for all company accomplishments. It is my mission to help change this belief. At Stark we believe that employees need a strong work-life balance in order to be happy and we encourage that through our 9-530 work week (with 30 min lunch break) and our PTO policy. Your statement about not paying for extra hours worked at clearance sales in inaccurate as we pay all salespeople by commission at these sales and all non-sales employees OT. Regarding pay, we compensate all sales employees fairly based on industry standards and in the carpet division we pay higher than the industry standards. Our inventory software was outdated but we've recently implemented a new ERP system that is much easier to use. Additionally, we are investing hundreds of thousands of dollars in custom building a web interface for our staff to use to make their lives as easy as possible. My focus is on creating a simple Point Of Sale system for our sales staff to improve the sales and customer service experience. Regarding sales meetings, we often get great ideas. Sales numbers are important but a happy sales force is what drives sales and that is where we focus our energies. We actually have a program within our company that we pay CASH to employees who submit ideas that we have not thought of once they are implemented. If you have any additional suggestions please email suggestions@starkcarpet.com. I look forward to hearing your ideas. As a company, we have invested in an ESOP for our employees. This Employee Stock Option Plan means that the Stark Family has essentially sold a percentage of the company to it's employees. New shares get issued to employees every year, and these shares rise in value as the company makes money. Once the employee is no longer with the company then he or she will get paid for their shares. This is a FREE benefit for employees and actually cost the company A LOT of money to maintain, but we feel it is in the best interest of our employees. I've recently been made aware that many employees are not aware of this free benefit and am putting together a presentation that I will personally be giving to everyone this summer. Lastly, salespeople do have cedicated customer support both in the showrooms and in our Calhoun warehouse. We have invested a lot of time and money in structuring a support department for salespeople that allows them to focus on their clients. The last couple years may have been rough because we implemented a new computer system, but now that is behind us and we are focused again on making the sales process efficient and effortless. If you have any additional feedback please email me directly at cstark@starkcarpet.com
1.0
Nov 7, 2024

Disappointing Culture Despite High Standards Talk

Trade account manager
Recommend
CEO approval
Business Outlook

Pros

Stark Carpet's brand reputation and client base in luxury design can be appealing for those interested in high-end products. There are some excellent resources for learning about the industry and connecting with clients in the trade. The company also offers a formal training program, which could be helpful for individuals new to sales or interior design.

Cons

The Dallas showroom suffers from poor management, with a weak, ineffective manager who fosters a toxic environment through gossip, favoritism, and lack of genuine leadership. After four interviews over three months to prove I could meet Stark's high standards, I was placed in a showroom that completely lacked them. Unlike other Stark locations that present an upscale image, the Dallas showroom feels like a home goods store, with holes in the carpet and thrift-store-quality furniture—embarrassing when speaking to high-end clients about luxury design. While Stark has an inventory of beautiful, expensive rugs, the showroom highlights $1,200 pieces in the window, and the sales team primarily focuses on low-hanging fruit, such as remnants and low-ticket items. The majority of the sales staff, led by the manager, are intimidated by those who can use technology, foster growth, and bring innovation to the team—skills that would make them look bad with corporate. While there are two exceptions, most of the team prefers to resist change rather than promote professionalism and progress

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Stark Carpet Response
1y
Hello, Thank you for sharing your feedback. I appreciate your insights and want to address your concerns. Firstly, I'm glad to hear that you found value in Stark Carpet's brand reputation and the resources we provide. We strive to maintain high standards across all our locations, and it's important to us that every showroom reflects this. Regarding your comments about the Dallas showroom, I understand your frustrations. While it's disappointing to hear about your experience, I want to assure you that we take all feedback seriously. We are committed to ensuring a positive work environment and will look into the issues you've raised. Your feedback about the sales team's focus and resistance to change is noted. We aim to foster a culture of innovation and professionalism, and we will continue to work on this. Thank you again for your feedback. If you would like to discuss this further, please feel free to reach out to me directly at cstark@starkcarpet.com. Best, Chad Stark CEO
1.0
Sep 16, 2022

Horrible culture

Administration assistant
Recommend
CEO approval
Business Outlook

Pros

Nothing to gain from working here

Cons

Management no’s the problem at Los Angeles Store .

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Stark Carpet Response
3y
Hello, Thank you for taking the time to provide feedback. I very am sorry to hear your experience at STARK has not been positive. We have learned that someone's local experiences with their team and manager are more impactful on their experience than anything else. This learning helped us prioritize more Team Building activities and Leadership Training for managers in all departments around the country. I would like to invite you to come get coffee with me, so we can discuss further. Please reach out to me at cstark@starkcarpet.com and we can set it up. Best, Chad Stark CEO
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Glassdoor has 154 Stark Carpet reviews submitted anonymously by Stark Carpet employees. Read employee reviews and ratings on Glassdoor to decide if Stark Carpet is right for you.