StudyPoint reviews about "program manager"

60% positive business outlook

Reviews by job title

18 reviews
1.0
Apr 3, 2013
Recommend
CEO approval
Business Outlook

Pros

Decent hours if you work hard, but then they take advantage of that. Program managers can be great depending on the one you get.

Cons

Low pay for highly skilled tutors. Get sued if you quit due to low pay and then have only ONE client that is a non-test prep student. They want me to give them 50% of my wages for the next year, and 100% for the past 3 months! Even their lawyer said they were being unreasonable. They are trying to ruin the life of a person trying to make an honest living. BEWARE!

5.0
Sep 27, 2015
Recommend
CEO approval
Business Outlook

Pros

You can turn your teaching role into a full time job if you want to (and have the drive/passion for it) - program managers are great about giving you as many student/programs (read: hours of work) as you'd like to take on. Curriculum is good, support from managers and directors is good. Online resources for students and instructors are easy to navigate. Any required training is paid. A lot of opportunities for growth - management encourages instructors to internally apply for full time management roles, experienced instructors regularly tapped to assist with creating training materials, training new instructors, updating curriculum materials, etc.

Cons

More transparency/clarity is necessary with the recent changes to the employee assessments (which impact your raises).

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StudyPoint Response
10y
Thanks for your feedback. We will discuss the possibility of providing beneftis or at least more value-adds for our tutoring staff. I would love to do it if we can! Best, Greg Co-Founder & President
4.0
Nov 16, 2015

Great Company

Recommend
CEO approval
Business Outlook

Pros

They make sure you are trained. They work with your schedule. The program managers are great to work with.

Cons

You can go a while with no students, then get slammed with a bunch. Also they've changed the review process for raises at least 3 times since I was hired.

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StudyPoint Response
10y
I appreciate your feedback, both the pros and the cons. Our tutor managers will be glad to hear you appreciate their support. Please keep passing on your thoughts on the new tutor raise and evaluation system as we're trying to improve it for this summer's back-to-school season. Best, -Greg Co-Founder & President
5.0
Feb 26, 2014

Overall great place to work!

Recommend
CEO approval
Business Outlook

Pros

Flexibility of schedule is great. They also have a really great structure for evaluating and giving raises so potential for growth is endless. Program managers provide really good support system.

Cons

There can be highs and lows in the number of students available at any given time, so it's not a full time job, but it's a great supplemental income.

3.0
Mar 21, 2016
Recommend
CEO approval
Business Outlook

Pros

The programs are top notch for students, communication is great between tutors and managers, flexible schedule. Professional, friendly, caring employees.

Cons

Tutors are not compensated for time spent communicating with families after each session. Work is inconsistent. Sometimes I will have multiple students but then go months with no students.

5.0
Feb 11, 2016
Recommend
CEO approval
Business Outlook

Pros

StudyPoint offers a great curriculum that works, and trains tutors well. You set your own hours and territory, and they find you families to work for. The supports they offer to tutors are excellent, including a Program Manager who always has your back and an experienced tutor to answer questions you have when you're first starting out. Also, if you're qualified to tutor more than SAT and ACT prep, you get the opportunity to tutor other things -- which gives you a nice variety of tutoring experiences. Most of the families are excellent to work for. If you arrive prepared and are professional, they really appreciate you. Also, the company is very good to its employees. The work culture is excellent.

Cons

No pay for prep time. This is hardest when you're first starting as a tutor, because you have to invest a lot of time to learn the curriculum. It improves the longer you stay with the company, but every time the SAT or ACT changes, you have a lot of prep to do all over again.

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StudyPoint Response
10y
Thank you so much for sharing your positive experience. Our Program Managers are the best in the business, as are our veteran tutor mentors. We have discussed at length how to help our team of tutors - especially tutors new to our curricula - feel confident going into each lesson. Our paid training is a benefit many other companies don't have. But that doesn't change the fact that prep time for each lesson can add up. I will work with our Academics Team on this more. Thanks for the input. -Greg Co-Founder & President
3.0
Mar 31, 2016

Solid, but needs Improvement

Recommend
CEO approval
Business Outlook

Pros

Overall, StudyPoint is a company that is committed to becoming better. Since I started working with them in 2013, they have made several improvements that benefit clients and staff. In the almost 3 years that I have worked at Studypoint, they have made direct deposit available to all tutors, have provided continual trainings, and have re-vamped and updated program materials. They have also raised the bar on expectations of tutors, in order to provide a better product to students and families. Generally, I think the following is true of the company: -Great program managers -Good support staff -Solid trainings

Cons

There are a few things that make working at StudyPoint a bit challenging: -You are not able to screen or veto prospective students. I understand the challenges, since part of the sale is the specific tutor, but there are sometimes outstanding issues or last minute life changes that affect one's ability to serve a student well -Lack of compensation for mileage and time in a car. While we can set up our radius where we are willing to tutor, traffic, fluctuating gas prices, etc. make this a huge drain on profits. -Pay is not commensurate with how much StudyPoint charges and with how much work a tutor has to do. I think this is most true for academic tutoring, where the tutor has to lesson prep, print materials, buy books, etc. without compensation.

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StudyPoint Response
10y
Thank you for your feedback. This is important, and I appreciate it. We will work to get your input acted on. Best, Greg President & Co-Founder
4.0
Apr 4, 2015

Nice culture

Recommend
CEO approval
Business Outlook

Pros

Studypoint has a nice culture. The program managers seem to care about the students and the tutors.

Cons

The salary isn't very competitive.

avatar
StudyPoint Response
10y
Thanks for your input, Greg President & Co-Founder
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