You have to wait 12 months before you get 16 hrs of PTO. on the 13th month, you get 64 more. however, you have to put in a request a week ahead of time to use it and it may or may not be accepted. Mine were always rejected "due to business demands". I'd have to call in for my shift (and be issued a tardy point) so they can go back and add it.
if you're a licensed agent, you WILL be laid off shortly after the season's over. they offered us to go to customer service this yr. we stayed for 3 months and got LAID OFF for decrease in workforce/call volume "per - the client". I had 40 PTO hours left that I haven't used yet. I asked HR if I could still have them, and she said "NOPE! YOU WON'T GET THEM!" they refused.
Under TX Law, you're REQUIRED for cases involuntary and for decrease in workforce.
Too many people calling you out on walkie talkies if you're taking too much time wrapping up your notes. Computer issues. Many supervisors refusing to take supervisor calls to alleviate customer complaints.
frequent last-second changes. moving from room to room. 6:30-2p or 3p - 11:30PM schedules for training. strict training schedules or you may not be able to continue to production after training is over.
high turnover. semi-monthly pay. (only 2 times in a month/fixed dates.)
beating around the bush. Entire HR staff is extremely rude and they don't care about you. I even missed training for Jury Duty and my trainer gave me a warning. condescending upper management.
Referral bonuses - don't count on them. I was promised I'd get $100 per person when I referred 2 of my friends. I went to HR to ask them about it, they said no, that's not us, recruiting deals with that. I went to recruiting, and they said no that's not us, that's PAYROLL. I went back to HR and said they sent me to payroll. HR said we're not payroll. we're HR. and I said where is payroll? They had the nerve to tell me salt lake city Utah. Finally I just went to the call center manager and she had to create e-mails. Then I got the referral bonus 2 pay periods later, and they paid me $100 for both together. So They gave me $50 per person. After that, I just didn't even bother I gave up. NEVER refer any of your friends here, it's a LOST CAUSE. This place has no sympathy. and they're also sketchy and they know things that they won't tell you for the longest time, up until LAST SECOND.
NO holiday pay. and NO working on Holidays either. so you'll be short for your hours that are on Holidays. If during training in December, expect to work on a Sunday or a Saturday to make up for the lost time for a Holiday. Or 4 days with 10 Hours.
