TP reviews

When you need a manager for and upset customers or when customers doesn’t believe what your saying it’s hard to hold of one but let you be off the phone or be on busy to look suddenly they’re here. They grade you based off the conversation which give me personal anxiety because I know I found the script but let miss one part of if it’s a problem and also they expect you to make a call less the an 10min some of these cx are real slow and I’m not speak about the elderly because they are actually easy to deal compare to some of the younger ones. Also they don’t train well I wish they did better at training.

I am consistently shorted on my pay. The "system" logs me out seemingly at random times, and other times it's as regular as clockwork: I am clocked out and sent action forms for supposedly leaving work early. You can submit to your supervisor the missing time, and hope it gets added back in. Sometimes it does, others not. I have had my pay shorted by this company more than any other company I have ever worked for. All the pay shortages in my lifetime are not to be compared with the blatant ripping off that Teleperformance has done. One or two instances of a pay shortage is all it has taken for other companies to get it right, and the shortages stop happening. In training at Teleperformance, my class was warned to keep an eye on our time, as it was known to be wrong. The supervisors can only do so much, this is an issue that needs to be addressed.