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      TP

      Engaged Employer

      TP reviews

      4.4

      89% would recommend to a friend

      (74,458 total reviews)

      Jorge Amar

      95% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,458 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      74K reviews
      5.0
      Nov 9, 2023

      Opportunities for Advancement

      Supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      The department I work in seems to have a commitment to training and expends much effort in the training process. We have virtual classrooms, online knowledge base, a team chat for questions and assistance, and the leadership team is dedicated to helping those that want to succeed. With the scale of the business and the various teams, there are many opportunities for advancement or for movement in the company internally to learn new skills or to better position yourself for your own marketability.

      Cons

      There are very strict security measures in many departments that are a personal inconvenience. I do however appreciate and understand the security needs that necessitate the need for security. The company does have SLAs (service level agreements) that have to be met for the clients our teams service, so if you are looking for a position in which you can slide along on mediocrity then this position may not be the best fit.

      1.0
      Oct 12, 2023

      Underpaid for how Egregious the content is

      Content moderator
      Recommend
      CEO approval
      Business Outlook

      Pros

      -the insurance provided by the client (!not from Teleperformance!) is VERY good -i have met wonderful people that i am genuine friends with on my campaign -they have good ice cream stocked ..sometimes -unfortunately it is one of the best paying jobs in the area even though it is too low for the cost of living

      Cons

      -currently 1 fridge for the entire call center (hundreds of people), pack lots of ice packs in your lunch -management is disorganized and sexist -don't expect to be promoted unless you have a phallus -"rules for thee not for me" mentality by leadership -if you are a moderator prepare to see trauma daily and we don't even clear $20 hourly -anything in your work day that brings you joy prepare for it to be taken away because one person abused a privilege now we all must suffer -they will frequently change your break schedule and each time it somehow becomes worse than the last

      avatar
      TP Response
      2y
      We care deeply about our people and we are sorry we were not able to match your expectations. We would like to connect with you to discuss what can be done and make sure this doesn’t happen again in the future. Please call us at 1-877-877-3944 or email us at LetsConnect@Teleperformance.com so, we can work with you to resolve this issue as quickly as possible. Thank you for your feedback!
      2.0
      Oct 5, 2023

      Corporation at it's worst

      Product support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Had great pay and autonomy. Interview process was easy and quick. Good benefits or just as good as any other corporation.

      Cons

      I joined them initially after being laid off from my previous job because they swore up and down "We would not lay us off, we will always find you a place to among the MANY clients we have especially if you perform well!" Well 6 months later the Philippines Branch of Teleperformance bought out the contract for the client I was working for under Teleperformance USA and as a result they laid myself and all my coworkers off. I was one of the top performers on our team which was one of if not the best team. Did not pay severance, refused to pay vacation time(I never took a single vacation day the entire time I worked for them) and all after only giving us a 2 day heads up they were laying me off after telling us not to worry, we will find you a client, for a couple months.

      Viewing 226 - 228 of 74,458 Reviews
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