Wouldn't recommend their service or working there
Pros
The contest where you win money for surveys, and ctvs is cool. Then being able to use Pto on the spot and sick time on the spot is great.
Cons
Micromanaging even when you're leading the company, the call volume doubles the amount of associates answering the calls. Half the supervisors look like they wanna hide when you walk to them for help, the company as a whole provides poor customer service, as a rep you're set up for failure.. the service managers don't want to work they won't even talk to an angry customer requesting to speak with a manager, let alone help get anything of real importance done. Then the call center gives you points for your surveys and penalizing you when they drop but when we are clicking back over to ultimately NOT handle the customers issue or it's already been 5-6 days and the customer hasn't even gotten a call back from the branch, a good survey can be kissed goodbye when you're clicking over with no REAL solution.
