Transcom WorldWide reviews

2.9

39% would recommend to a friend

(685 total reviews)
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Brian Johnson

45% approve of CEO

31% positive business outlook

Reviews by job title

685 reviews

Reviews about "Compensation"

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5.0
Mar 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Excellent benefits and takes good care of their employees.

Cons

Lower than average pay but covered by benefits.

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Transcom WorldWide Response
5y
Thank you for your review. We take your experience seriously and will use your feedback to make the employee experience better here at Transcom.
3.0
Mar 9, 2021

:)

Recommend
CEO approval
Business Outlook

Pros

Transcom has a good BCP plan, working environment and company culture.

Cons

talent development, career opportunities and salary

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Transcom WorldWide Response
5y
Thank you for your review. We appreciate you taking the time to give us your feedback.
3.0
Mar 5, 2021
Recommend
CEO approval
Business Outlook

Pros

The ability to work from home during a pandemic is truly a blessing. They really do listen and try to cater to the employees as much as possible. I got promoted after 3 months of being hired (probably to take care of increased demand for Christmas but it was a pay raise). Ongoing training. I was able to choose from 2 different schedules traditional 8 hour and split shift. I thought it was great to have a split shift because I am able to take care of my kiddo between shifts which is really important to me.

Cons

Customer service is often a thankless line of work. You are expected to remain composed all while being verbally abused by customers. If customers don't like the information that you have to give them it can affect your "scores" negatively. You have to reach a certain percentage of happy customers to get any other promotions...

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Transcom WorldWide Response
5y
Thank you for your review. We appreciate you taking the time to give us your feedback.
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