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      USAA

      Engaged Employer

      USAA reviews

      3.2

      46% would recommend to a friend

      (7,685 total reviews)
      avatar

      Juan C. Andrade

      41% approve of CEO

      42% positive business outlook

      Ratings by demographic groups

      USAA has an employee rating of 3.2 out of 5 stars, based on 7,685 company reviews on Glassdoor which indicates that most employees have a good working experience there. The USAA employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

      Reviews by job title

      8K reviews
      2.0
      Feb 23, 2014

      A Catch 22 company

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Employee benefits were pretty hard to beat.

      Cons

      USAA really works like a cast system. No one ever feels equal and you basically have to "pull your way out of the trenches" to get a decent schedule if you are not management, executive or other glamorized positions. The upper management is blind to the working conditions of the CSR's who are essentially the foundation for USAA claims.

      5.0
      Feb 23, 2014

      #17 on 2014 Fortune Top 100 Companies to Work For

      Financial foundations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      USAA definitely believes in the 3 legged stool. They take care is their employees by having the following benefits: 8% dollar for dollar match for the 401K, a health incentive program to earn back money paid towards healthcare, $5000 towards approved education costs and even more for Masters programs, energy and quiet rooms during breaks. The training is very extensive so you are very knowledgeable with your job. Overall a very caring environment where you are recognized for a job well done. USAA places high importance on U-Count surveys so they can continue to provide an even better workplace for their employees.

      Cons

      High call volumes in policy service area with increasing membership numbers. Time off for your first year is highly unlikely as time off is seniority and performance based.

      4.0
      Feb 19, 2014

      Good benefits..stressful at times unless you like sales

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay and benefits are provided

      Cons

      Became too sales oriented. Had to ask probing questions to find out life events for referrals, which would sometimes frustrate customers because they would be asked same questions like..what made you decide to buy a car?

      Viewing 7285 - 7287 of 7,685 Reviews
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      Glassdoor has 8,376 USAA reviews submitted anonymously by USAA employees. Read employee reviews and ratings on Glassdoor to decide if USAA is right for you.