UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)
avatar

Eric Johnson

57% approve of CEO

49% positive business outlook

UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

576 reviews
5.0
Oct 24, 2016
Recommend
CEO approval
Business Outlook

Pros

• High pay for an SDR • pool table • great product, not difficult to sell • two fridges and a pantry full of food, management often buys us beer

Cons

There's the occasional bad apple or two at this company — but they get rooted out in due time.

1.0
Oct 19, 2016

SDR

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I need five words.....nothing.

Cons

The most unprofessional environment I've ever worked in. So much scandal. I was told I could remotely as they had let another SDR (male) work remotely because they had a prior commitment. While working remotely, I got an email retracting everything I was told and was LET GO, via email, no phone call. Another manager chatted me earlier in the day to try and talk but then was occupied and never followed up. You WILL GET HARASSED HERE. I mean in every way possible. Their HR is non existent. Their office is disgusting and smells like rotten pizza. There is NO training on anything. Management lies about reaching quota in order to get funding and puts other employees at risk in order to do so. It's sad that this kind of morale exists in a working environment.

3.0
Oct 12, 2016
Recommend
CEO approval
Business Outlook

Pros

-positive culture -lots of the usual Silicon Valley bells and whistles (massages, food, ping pong) - lots of attempts to listen to feedback (via a lot of internal surveys) -benefits are competitive (low base salary however)

Cons

-most of management at the mid-level has no experience in management and it shows -low salary -poor communication from management to lower ranks = equals a lot of ambiguity on basics like "what do we do?" "what services do we offer?" "how much does it cost?" -low moral since a slew of layoffs earlier in the year. -Very high rate of employee turnover, lots of hiring, lots of firing as well.Would not recommend applying here as they don't seem to have a grasp of their hiring needs, lots of questions around job stability

Viewing 490 - 492 of 576 Reviews

Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.