UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)
avatar

Eric Johnson

57% approve of CEO

49% positive business outlook

UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

576 reviews
1.0
Sep 16, 2016
Recommend
CEO approval
Business Outlook

Pros

- A lot of the people you will work with are really smart - In many roles you have a lot of autonomy and flexibility to complete your work - A lot of the executives are really smart and trying really hard to make sure their teams succeed

Cons

- There are a lot of really smart, but unproductive people at the company who talk a lot, but never produce any results. It mostly just means a lot of meetings that never result in anything. - None of the departments talk to one another or are on the same page about where the company is going as a whole. This difficulty was further exasperated by a particular executive who is no longer with the company who led half of the company in the opposite direction of everyone else. While upper management is trying to resolve this issue, it will likely take a year or two for us to agree on where we are going and get back on the same page. In the meantime, we're all floundering. A lot of vision is needed to overcome this issue and historically, we aren't very good on defining a company vision. - No one seems clear on what are cultures or values are. We've made a list of company values, but they are so broad and vague that they don't really mean anything. As a result, most of the company just prioritizes being nice to each other (which comes with a huge set of problems where no one gets anything done because they are all too busy being "nice" and therefore don't give feedback or discuss areas of improvement for the company). - We have the most convoluted org chart, to the point that it hinders everyone's abilities to get work done. Inaccurate titles and unclear responsibilities mean that you go to 1 employee to solve a challenge, only to discover that they aren't responsible for the work that their job description/title implies. So no one knows who to work with or go to in order to get things done.

5.0
Aug 9, 2016

A Truly Incredible Company & Amazing Culture

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- People here are awesome to each other - Great product that keeps getting better (best qualitative remote research platform on the market, period) - Perks! Not just meaningless perks, but the ones that actually improve our lives, both daily and longterm. Foods, events, clubs, outings, education stipends (highly encouraged to use them) - Best CEO I've ever worked for - a mentor, generous with his time, sincere in caring about employees. Lastly, something big here. Start-ups don't usually leave themselves open to keeping the same employees for years and letting them spread their wings by trying on new roles. Usually, you see that in bigger companies. If you look on LinkedIn, you'll see employees that have been here 3+ years will usually have multiple titles under their belts - this is a good sign. We employees have the opportunity to expand our abilities, promote or move into other teams or roles, and continue to grow as employees and as people.

Cons

- Being a SaaS product with a significant professional services component has made it tough to find the right way to give the right support to both self-service and full-service customers. - You will need to make an effort to get your voice heard. Communication is improving, but more timid folks can feel left in the dark or powerless, while meetings/initiatives can be overpowered by extroverts.

Viewing 496 - 498 of 576 Reviews

Glassdoor has 805 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.