Vanguard reviews

3.7

68% would recommend to a friend

(6,317 total reviews)

Salim Ramji

76% approve of CEO

66% positive business outlook

Vanguard has an employee rating of 3.7 out of 5 stars, based on 6,317 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vanguard employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

6K reviews
1.0
Dec 27, 2015
Recommend
CEO approval
Business Outlook

Pros

If you have a family the benefits, PTO, and clock in clock out culture makes it easy to focus on your family and not have to think about work outside of you normal hours.

Cons

If you don't have a family and you're looking to actually progress your career, stay away. As someone new to the workforce, I was expecting to be working in finance/investments for one of the largest investment management firms in the world. The recruiting team is great at pushing that fact and giving you little information about the actual work you will be doing on a daily basis (bravo to them). Most people at the company are basically just call center workers. Most of the job is changing passwords and teaching people how to get online. The company has been pushing their new offerings and wants the employees to sell them without being paid to sell the, giving everyone little incentive, and acting like what we are doing isn't sales. Other then the actual job, which no one really tells you what you're doing until you hit the floor, the management is really terrible. There are definitely some managers that are passionate and like to build up their teams but those are few and far between. There are lists of issues that most employees have and are known by the entire company. As other companies have started to become more competitive on a cost savings basis, the company has clearly started to worry. In order to stay the cheapest instead of being realistic with the clients, the company just takes from their employees. This is at any cost. It has made for an unenthused workforce and is probably why there is such an issue with attrition.

2.0
Dec 13, 2015

Micromanaging experts

Recommend
CEO approval
Business Outlook

Pros

Good benefits, good hours, great location right near a freeway. Covered parking for many departments. On-site cafeteria. Many friendly and helpful co-workers.

Cons

Team leaders are generally fresh out of college and don't know anything about what their workers actually do. Micromanaging is common. This company does not reward industry knowledge or thoughtfulness. if you are a phone rep, you have only 90 seconds to conduct a phone call, then they want you to take the next call immediately. Also, they let older workers (over 55) go in droves, if they can't find an excuse to fire them, the management makes it so unpleasant for them to work there, the older workers resign.

1.0
Apr 30, 2015
Recommend
CEO approval
Business Outlook

Pros

good benefits - doesn't make up for the low salary though

Cons

There was a lot hidden as to what the role would be like when first starting at Vanguard. They were very focused on us passing the Series 7 and then once we did and (they thought) we were "locked in" the true role came out. It is just continuous incoming calls all day. You are rated on how long you're off the phone, when you're on the phone, when you're on break, when you take lunch. everything is tracked through their computer system. you feel like you're in jail. the overwhelming amount of calls is draining and there are so many topics the call could be about that there's such a big chance you won't know what the answer is and have to scramble to find it. it's very stressful and quitting was the best decision of my life

Viewing 391 - 393 of 6,317 Reviews

Glassdoor has 7,008 Vanguard reviews submitted anonymously by Vanguard employees. Read employee reviews and ratings on Glassdoor to decide if Vanguard is right for you.