Zoom Communications reviews

If you are in sales I would look elsewhere. This company does not know how to set quotas properly. For the last year our division had quarters where 23, 40-50, and 67% of reps with a full quota hit quota (roughly). Because the division hits their numbers leadership doesn't care that so many are struggling. We are just here to fill the gaps so they don't have to pay us out fully but the division still looks good. As much as this company does to provide happiness to customers and employees in other aspects, they fall short here. You would think when 23% of people hit quota that they'd curve it but they didn't. Statistics don't lie, this company wants 60-70% of their reps to hit so that they don't have to pay out as much. Don't get excited when you see your base and OTE offer because it's HIGHLY unlikely that once you're off new hire quotas that you'll hit it. The people that do usually say they got lucky on some big deals. The RSU's are nice but a MAJOR tax burden to employees that the company gets a write off for. Morale is also down over our stock falling but there's not much the company can do there. There are massive pay gaps amongst teammates carrying the same quotas. Some of us make 30-40k less between salary and OTE than others on our same team doing the same job, though for some it's more like 14k. This is unreal. They said they were going to level us over a year ago and it never happened. I don't even think our managers know what to do with that.

If I rated Zoom when I started a few years ago, it would easily have been 5 stars. There has been a serious downturn that seems to stem from a lack of clear strategy and very poor communication from leadership. It seems that key initiatives changed almost daily and various teams often had completely different priorities. Further, there were serious inconsistencies in performance across people and roles—some were giving 110% and some might have been, quite frankly, coasting, or at best, excluded from key initiatives. Perhaps to remedy this (and to cut spending, among other things) leaders began an ongoing series of layoffs. However, low performers were not always the target and it was often completely unknown and unclear to the organization why certain critical people and teams were cut. As you can imagine, this has created a fear culture where otherwise good people have become even more siloed and competitive.