Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (149) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"Great for people who want to work part time in the season without a lot of commitment year round." ((in 449 reviews)); "The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 441 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 421 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 229 reviews)); "Great coworkers and corporate kept you very in the know" ((in 193 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 868 reviews)); "Poor management and severely understaffed" ((in 248 reviews)); "No benefits and the program they use isn’t easy to learn" ((in 242 reviews)); "salary is low; job is not stable" ((in 132 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 82 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Ratings by demographic groups

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Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

5.0

Nov 26, 2011

Great atmosphere

Client service professional

Recommend

CEO approval

Business Outlook

Pros

They offer a great deal of flexibility of schedule, co-workers are generally friendly; knowledgeable and supportive supervisors. The salary is comparable to similar positions. The company provides training and support for new comers.

Cons

The company offers only seasonal jobs. I don't think former employees have a "priority" for re-hire from season to season.

4.0

Oct 5, 2011

It was my first job during high school and was actually an amazing experience to have.

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

They were flexible with working with me on my school schedule. The pay was amazing, at the time most of my friends were making minumum wage and I was making significantly more. I'm sure in these economic times they are a bit more tight with their payroll but I have no doubt they are still competitive. It was amazing experience to add to my resume, I am still surprised at how respected they are within their field and the diversity of career options I've had with this customer service experience.

Cons

I've noticed there is a lot of red tape as far as things having to be done a certain way. I think a lot of this has to do with the legality of working in a tax office, but I think there should be some more flexibility in the system.

5.0

Aug 2, 2011

It was a beneficial experience and I would love to return again and again each year.

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

H & R Block has some excellent employees, office leaders and district managers. They are all very nice, caring, and helpful people.

Cons

There are not really any downfalls of working at H & R Block. There are some days that you do get clients that are unhappy with some of the service. But we all try our hardest to turn their frown upside down.

Viewing 349 - 351 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Senior Client Engagement Specialist

Pre-Season Tax Professional

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H&R Block

H&R Block Client Service Professional reviews

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Reviews by job title

Great atmosphere

It was my first job during high school and was actually an amazing experience to have.

It was a beneficial experience and I would love to return again and again each year.

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