Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (678) , Tax Professional (441) , Tax Preparer (375) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 450 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 443 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 415 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 217 reviews)); "Great coworkers and corporate kept you very in the know" ((in 187 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"Low pay and they don't like to work with you on the hours you prefer to work" ((in 853 reviews)); "No benefits besides PTO and lack of full" ((in 261 reviews)); "Poor management and severely understaffed" ((in 257 reviews)); "salary is low; job is not stable" ((in 135 reviews)); "No support from upper management or corporate headquarters, they will withhold office supplies like paper in order to save a buck." ((in 81 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (362 reviews)

Ratings by demographic groups

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Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

4.0

Jun 16, 2011

I love the training and the way it organized at work, very professional

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Team Work skill Management is very nice Co-workers are very friendly good Training program Good knowledge sharing system Dress casually, informal working environment

Cons

No opportunity for growth working hours is changable Few working hours a week especially when business is down Boring job when busines is slow

3.0

May 10, 2011

Great part time job

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Able to schedule your own times to work Flexibility in schedule

Cons

Job can be boring at times The pay is horrible

3.0

Feb 21, 2011

Very little pay for work. Tax Pro's often think you are their personal assistant, and abuse your kindness.

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

If you work as a Client Service Professional, you can take the tax course in the fall for $20 which is a great resume builder

Cons

Very little pay, but that is to be expected for job. Tax Pro's will try to take advantage of your kindness and boss you around. CSP are there for the client and not the tax pros. Also, tax pro's are kind of lazy for only having to work 4 months of the year. They will act as if every client is theirs in the beginning, but as tax season progresses, they will all hide when walk-ins without appointments come in.

Viewing 352 - 354 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

H&R Block

H&R Block Client Service Professional reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

I love the training and the way it organized at work, very professional

Great part time job

Very little pay for work. Tax Pro's often think you are their personal assistant, and abuse your kindness.

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