H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews
4.0
Aug 8, 2010
Recommend
CEO approval
Business Outlook

Pros

Fun, interesting and I learned a lot about taxes.

Cons

Some of the "old timers" are difficult to win over at first. But once you "prove" your worth then they are more friendly and helpful. There were 2 CSP's that were about to quit because of the returning tax pros.

3.0
Aug 2, 2010
Recommend
CEO approval
Business Outlook

Pros

*Great co-workers and immediate supervisor *In the neighborhood *Income taxes done for free *Learn the ins and outs of tax process *Looks good on the resume

Cons

*Senior management is unorganized and not competent *Always implementing new incentive programs and it's difficult to keep them straight *Lack of trust - they constantly call to check up that you are doing your job *Pay is awful!

5.0
Jun 30, 2010
Recommend
CEO approval
Business Outlook

Pros

I really enjoyed the people that I worked with. Everyone was friendly and helpful which is a big plus. I also enjoyed working with clients and making sure things ran smoothly.

Cons

I didn't like the fact that we had to clean the bathrooms. The corporate office would make silly chances in protocol mid-tax season which caused a lot more work for the CSPs. I don't think they really knew what it was like to be a an office. I did like my particular office though.

Viewing 355 - 357 of 362 Reviews

Glassdoor has 8,662 H&R Block reviews submitted anonymously by H&R Block employees. Read employee reviews and ratings on Glassdoor to decide if H&R Block is right for you.