Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (680) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 455 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 442 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 417 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 216 reviews)); "Great coworkers and corporate kept you very in the know" ((in 189 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 857 reviews)); "No benefits besides PTO and lack of full" ((in 253 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 134 reviews)); "upper management does not care" ((in 82 reviews))

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (362 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

362 reviews

5.0

Mar 5, 2015

Wonderful

Client service professional

Recommend

CEO approval

Business Outlook

Pros

I have learned a lot from working here. I am a CSP at the front desk and not only have I loved to work here but I have loved the people I work with as well. They have been very helpful in being there. I have learned some things from my co-workers and can even take the class at the end of the season to become a tax pro for next year.

Cons

The only cons are that it is a seasonal position and that it's only part time. I am sad that this job is ending way too soon.

4.0

Mar 3, 2015

I've really enjoyed working with everyone here.

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Working as a CSP is great because you get to interact with every client that walks in.

Cons

The hours aren't that great.

4.0

Feb 25, 2015

Nice job, just checked in clients, answered calls, made appts.

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Easy job, everyone is nice and very helpful. Opportunity to grow in the company.

Cons

Seasonal job, overwhelming at times,

Viewing 289 - 291 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Menomonee Falls, WI

View job

Pre-Season Tax Professional

Pre-Season Tax Professional

Broussard, LA

View job

Pre-Season Tax Professional

H&R Block

H&R Block Client Service Professional reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Wonderful

I've really enjoyed working with everyone here.

Nice job, just checked in clients, answered calls, made appts.

Jobs at H&R Block

H&R Block reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

H&R Block reviews FAQs

Company ratings over time

Jobs at H&R Block