Is H&R Block a good company to work for as a Client Service Professional?

Client Service Professional professionals working at H&R Block have rated their employer with 3.8 out of 5 stars in 362 Glassdoor reviews. This is an average score with the overall rating of H&R Block employees being 3.8 out of 5 stars. Search open Client Service Professional Jobs at H&R Block now and start preparing for your job interview by browsing frequently asked Client Service Professional interview questions at H&R Block .

Does H&R Block pay Client Service Professional employees well?

Client Service Professional professionals rate their compensation and benefits at H&R Block with 3.1 out of 5 stars based on 362 anonymously submitted employee reviews. This is 3.3% better than the company average rating for salary and benefits. Find out more about Client Service Professional salaries at H&R Block.

How happy are Client Service Professional professionals working at H&R Block?

65% of Client Service Professional employees at H&R Block would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Client Service Professional professionals have also rated H&R Block with a 3.8 rating for work-life-balance, 4.3 rating for diversity and inclusion, 3.9 rating for culture and values and 3.6 rating for career opportunities.

What are the top reviewed jobs at H&R Block?

Tax Associate (680) , Tax Professional (441) , Tax Preparer (376) , Receptionist (275) , Seasonal Tax Preparer (233) , Tax Specialist (203) , CSP - Client Service Professional (201) , Front Desk Receptionist (200) , Associate Team Leader (167) , Customer Service Representative (150) , Client Service Professional (141) , FIRST YEAR TAX PROFESSIONAL (135) , Tax Consultant (124) , Office Manager (122) , Tax Advisor (90)

What are the pros of working at H&R Block according to real employee reviews?

"The hours are flexible; you say at the beginning of the season which days and times you can work." ((in 455 reviews)); "Great for people who want to work part time in the season without a lot of commitment year round." ((in 442 reviews)); "provide good training every year (from September to December) and enough taxation resources for employees." ((in 417 reviews)); "Very flexible schedules that allow you to share with your family and improve your education while earn extra money." ((in 216 reviews)); "Great coworkers and corporate kept you very in the know" ((in 189 reviews))

What are the cons of working at H&R Block according to real employee reviews?

"only that the Pay is low and client tax fees are too high even for simple taxes" ((in 857 reviews)); "No benefits besides PTO and lack of full" ((in 253 reviews)); "Poor management and severely understaffed" ((in 250 reviews)); "Low salary and the grow expectations are limited." ((in 134 reviews)); "upper management does not care" ((in 82 reviews))

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H&R Block

H&R Block Client Service Professional reviews

3.8

65% would recommend to a friend

(362 total reviews)

Curtis Campbell

67% approve of CEO

44% positive business outlook

Ratings by category

4.3

Diversity & inclusion

3.9

Culture & values

3.8

Work/Life balance

3.7

Senior management

3.6

Career opportunities

3.1

Compensation and benefits

Client Service Professional employees have rated H&R Block with 3.8 out of 5 stars, based on 362 company reviews on Glassdoor. This indicates that most Client Service Professional professionals have a good working experience there. H&R Block is rated in line with the average (within 1 standard deviation) by Client Service Professional professionals compared to other employers within the Retail & Wholesale industry (3.4 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

362 reviews

1.0

Feb 7, 2015

Client Services Professional - basically a secretary/janitor

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, willing to work with schedule, good way to gain administrative experience

Cons

Making people vacuum floors and scrub toilets for lousy pay. Can't they get janitors to do this stuff?

3.0

Feb 6, 2015

Good Seasonal Job, Meet Interesting People, Resume Builder

Client services professional and receptionist

Recommend

CEO approval

Business Outlook

Pros

Very flexible schedule - this company bends over backward to work with you, meeting great people, awesome employee website that keeps you informed, district leadership visits all stores quite frequently offering feedback

Cons

Management and even some tax professionals walk in late and pay little attention to their calendar. They want $17 hour work but pay you peanuts, I was a little surprised at all they wanted me to do for the pay and think it is unfair they pay more in Manhattan than in other boroughs - same work. It is discouraging to see them pay a college-educated experienced person the same as someone who just graduated high school.

4.0

Feb 2, 2015

Overview

Client service professional

Recommend

CEO approval

Business Outlook

Pros

Flexible hours, willing to work with schedule, good way to gain administrative experience

Cons

Some clients can be irate, automated system makes appointments

Viewing 295 - 297 of 362 Reviews

Jobs at H&R Block

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

Pre-Season Tax Professional

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H&R Block

H&R Block Client Service Professional reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Client Services Professional - basically a secretary/janitor

Good Seasonal Job, Meet Interesting People, Resume Builder

Overview

Jobs at H&R Block

H&R Block reviews FAQs

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