H&R Block reviews about "upper management"

Disconnect between upper management and those working in the trenches. Intentions were good, but they didn’t always understand the details.

Overwhelming workload, have to train tax professionals when you don’t have any experience in the tax field, taking responsibility for other people’s mistakes, technology is never working

Micro management can happen from time to time.

Super Low Pay and Lack of Support from upper management. Big disconnect between upper management and employees that actually make the money for the company.

poor communication, poor upper management

Upper management is uptight and micromanage employees, barely any training and not enough support and unprofessional coworkers

Overbooked clients No breaks when it's too busy. Can be cutthroat Upper management needs to communicate more. Benefits are not good.

Bad pay, bad upper management