H&R Block reviews about "upper management"

Some offices were in rough areas

Upper management is a good old boys club.

poor coworkers. upper management did not care

All levels of management above ATL. Only ones that know ANYTHING about taxes are the tax preparers. The further up the management ladder you go, the less they know about taxes and how things work. Unrealistic demands put on employees from upper management. The care seems to focus on the bottom line numbers for their bonuses rather than the tax preparers and clients making those numbers and bonuses possible.

Management will just toss you to the wolves to fend for yourself. No guidance. I was expected to run 3 office with little to no guidance of what the expectations were. Goals you had to meet were not plainly explained and the pay for the position was extremally low. Favoritism and turning a blind eye to those who are favored was also an issue. As a Manager bring these issues to the surface only caused me to be treated differently.

A lot of pressure from upper management to meet goals. Not enough staff and sometimes encounter rude clients.

The pay is low for a job that carries so much responsibility and liability, especially if you're just starting out as a tax preparer. The company often tries to rush new technology (software changes, etc.)causing a frustrating experience for tax pros and clients alike. Management often puts way too much emphasis on metrics (check off the boxes for upper management reports) instead of actual performance in real offices. As for work/life balance, it isn't surprising that that is difficult during the tax season. There is often moderate pressure to work more than you may want.

Upper management has no interest in employees success and is overwhelmingly narcissistic. They will actually ask you for you can do for them, personally, rather to ask how they can help you empower you to succeed. Everyone is working in a silo with fear of being the target for the next firing round. People managers have limited skill set and will call you out on using technical terms. They constantly fire people for almost no reason. If you have any technical knowledge you'll have a target on your head to be fired.

Upper and middle management don't always have the same focus on WLB as the SLT. Opportunities for upward movement are limited, but to a degree that's a price paid for no layoffs.