H&R Block reviews about "upper management"

Low pay comparing to the job market

There was a lack of support and understanding from upper management. Technology is outdated and often buggy.

Block has shifted from a service minded industry to a retail minded industry, which lacks client relationships. Upper management likes to delegate their responsibilities to the managers on site and let them take the blame for their shortcomings but swoops in to take the credit when there is success. Even after multiple complaints to HR and employees leaving the DGM still has a job somehow that he is unfit to hold. I likely would have endured the companies shortcomings longer than my six year run if it wasn’t for such poor oversight of the people put in place to oversee districts. Leading up to and during tax season the training is great but new hires are left in the dust once tax season is over and the turnover is pretty bad, you’re lucky if you get one or two tax pros to stay. Pay is not commensurate with experience.

Not enough support from upper management.

Toxic office staff, favoritism, even physical fights. Upper management tends to favor Tax Pros with higher client returns, and even award them, regardless of how foul they've behave. Too stressful and not worth the time.

Company culture is poor. Lack of support from upper management, and a culture of vindictiveness that stems from corporate on down.

Mentally exhausting, no support from upper management, inconsistent hours, always a demand for something, rude customers, etc.

Little to no upper management support

Communication was very poor. I was hired as a full-time employee and was laid off at the end of tax season. Cannot get an answer from anyone in an upper management position.