Optima Tax Relief reviews

Despite what other reviews say, every single department at OTR is severely UNDERPAID. The only people who get paid anything sustainable are managers, associate directors, top management, and the sales peeps. Even the "team leads" don't make nearly enough to afford a 1 bed room apartment and live comfortably. Most of the positions available are high school graduate levels and if you're a college graduate you will feel like this is the scum at the bottle of the bucket type of job you had to take to gain experience to achieve a better position. The growth they advertise is completely misleading. By growth, you can expect them to give you a new job title or bump you to a II level, up your work load, and pay you a few pennies more or not even give you a raise at all. Most departments are like a high school. There is so much favoritism and gossip you really have to watch who you're friends with. A lot of leaders don't deserve their position and are only there because they have been there since inception or they were friends with the right people. I was tired of working under people I did not respect or believe were capable. You know it's a problem when you can see right through your manager's act -- they have no idea what they're doing. HR only listened. They didn't act. I don't know how many people have gone to HR for the same legitimate reason, and only received words of reassurance while no real action was taken. I used to think HR was that safety bubble you can go to in any company, but after working here, I quickly learned a valuable lesson: HR is always on the company's side.

hassling people to get their paperwork done. The whole process is not easy for the client. They have to be compliant and complete their homework with us. It isn't a simple one, two , three process. Some clients take over 2 years to complete their case. Case Managers, support, and everyone in different departments have our work very disorganized. Lack of communication between departments and clients make the process very confusing. Pay is also low! I wish the pay here was higher. Once those tax dollars come out of the paycheck, it sure looks thin. Probationary period also sucks. Quota to reach is manageable, but you really have to give up quality of service to our clients in order to maintain or quota quantity (it's impossible otherwise).