Does Optimum pay their employees well?

According to anonymously submitted Glassdoor reviews, Optimum employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at Optimum. This rating has decreased by 11% over the last 12 months.

How satisfied are employees working at Optimum?

41% of Optimum employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Optimum 2.9 out of 5 for work life balance, 2.6 for culture and values and 2.7 for career opportunities.

What are the top reviewed jobs at Optimum?

Direct Sales Representative (18) , Customer Service Representative (16) , Retention Specialist (11) , Sales Representative (11) , Tech Support Representative (11) , Director (9) , Retail Sales Associate (9) , Sales (9) , Customer Service Representative (CSR) (7) , Account Executive (6) , Dispatcher (6) , Residential Account Executive (6) , Tech Support (6) , Broadband Technician (5) , Inbound Sales Representative (5)

What are the pros of working at Optimum according to real employee reviews?

"Good benefits and enjoy working with my customers" ((in 70 reviews)); "Great people and gets fun" ((in 24 reviews)); "Good hours and training." ((in 11 reviews)); "Good Work Life Balance very flexible" ((in 10 reviews)); "Coworkers are great." ((in 10 reviews))

What are the cons of working at Optimum according to real employee reviews?

"Poor management" ((in 35 reviews)); "upper management is deaf to its hourly employees, stress filled dealing with irate customers most of one's shift" ((in 12 reviews)); "long hours and un real expectations" ((in 10 reviews)); "bad leadership." ((in 8 reviews)); "Never technically off, always on call as a supervisor you are expected to always be available unless your out of the country." ((in 8 reviews))

What are employees saying about Optimum layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Optimum layoffs and their outlook for job security at Optimum in 2026.

What are the top reviewed Optimum locations?

Tyler , Lubbock , Saint Louis , Long Island City , New York , Greenville , Bethpage , Parkersburg , Plano , Charleston , Piscataway , Bronx , Georgetown , Dallas , Newark , Conroe , Russellville , Saint Joseph , Brooklyn , Jericho , Lake Havasu City , Stillwater , San Angelo , Batesville , Pahrump , Long Island-Queens , Hawthorne , Hicksville , Flagstaff , Phoenix

Optimum reviews

2.9

41% would recommend to a friend

(518 total reviews)

Dennis Mathew

53% approve of CEO

30% positive business outlook

Ratings by category

3.5

Diversity & inclusion

3.3

Compensation and benefits

2.9

Work/Life balance

2.7

Career opportunities

2.6

Culture & values

2.4

Senior management

Optimum has an employee rating of 2.9 out of 5 stars, based on 518 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Optimum employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

518 reviews

2.0

Sep 7, 2017

Used to be a great place

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Prior to the merger with Cablevision, IT was a fantastic, collaborative environment. A few of those people are still with the company, but there are fewer every day.

Cons

Cablevision management ruined the company in every way.

3.0

Jul 2, 2016

It would be a better place to work if they didn't force phone tech support people to sell products.

Phone tech support and required sales

Recommend

CEO approval

Business Outlook

Pros

Decent money. Great Insurance Benefits.Decent commissions (if you can sell more products to people who are on the phone cursing you out because their current services aren't working. Then they laugh hysterically at you for trying to offer to them.) But hey, if you can sell that, this is the job for you !

Cons

Hours, Schedule and supervisor are constantly. Mandatory Overtime. All calls recorded and graded by a computer on if you said the right things and said them correctly.

3.0

Mar 20, 2016

Bad since altice took over

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Good co-workers, lots of knowledge at the local office. Opportunity to earn commission with sales bonus.

Cons

Company started a downward spiral shortly before we found out Altice was buying Suddenlink. Regional office has very narrow knowledge of equipment or how to troubleshoot calls. The system we use is always messing with customer accounts through provisioning on equipmen thus causing way too many trouble calls.

Viewing 13 - 15 of 518 Reviews

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Jobs at Optimum

Warehouse Specialist I

Warehouse Specialist I

Accounts Payable Associate

Accounts Payable Associate

Optimum

Optimum reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Used to be a great place

It would be a better place to work if they didn't force phone tech support people to sell products.

Bad since altice took over

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