Press Ganey reviews

3.3

53% would recommend to a friend

(812 total reviews)
avatar

Patrick T. Ryan

51% approve of CEO

46% positive business outlook

Press Ganey has an employee rating of 3.3 out of 5 stars, based on 812 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Press Ganey employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

812 reviews
1.0
Jan 25, 2021
Recommend
CEO approval
Business Outlook

Pros

There are no pros I can think of.

Cons

Dishonest, untrustworthy. Beat people when they are down and don't care about raising anyone up. They are terrible when handling acquisitions, any acquired company has no rights and employees that they decide to keep on, are just a number. Expect regular demotions and lies. They will not care about you.

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Press Ganey Response
5y
Thank you for your feedback. We recognize acquisitions can be stressful and acknowledge that roles may shift with the integration. We encourage you to reach out to your HR Business Partner with any additional feedback you would like to share.
1.0
Dec 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Some talented people trapped by poor CYA mgmt.

Cons

Poor IT mgmt. Software house that bills itself as a Healthcare company......

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Press Ganey Response
5y
Thank you for your feedback. We regret that you felt this way during your time at Press Ganey and wish you had shared your thoughts with your HR Business Partner. Press Ganey’s ongoing investment in technology provides clients with cutting-edge solutions to advance our shared mission to improve the safety and quality of patient-centered care. We are proud of our strong and growing technology team and their commitment to our mission.
2.0
Apr 27, 2018

All They Do Is Dance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

From the outside there are many pros to working for this company. Great benefits, people, and the flexibility. I am not listing pay for a number of reasons which will be listed in the Cons section. Depending on the department, you either have a great work experience, or a terrible one.

Cons

Unfortunately there are more cons than pros. Every company has their issues, but here it is like everyone knows there are issues with certain processes and departments, but rarely will you see beneficial change. -Product roll out is terrible. Literally every time something new is introduced, it never hold ups to expectations, never works the way people are told its going to work, and never happens on time. Countless amounts of money have been spent on projects that either disappear into thin air, or never end up getting used. -Town Hall meetings are basically a time when jokes are told, c-suite dances around questions that might not be positive reinforcement for the company, and people are left with this "okay, so what is really going on" type of feeling. -Wages - While people are not supposed to talk about pay, it still happens. From multiple sources it has been stated that people getting hired into the company are getting paid more than people that have been working there for years. The wage increases for current employees compared to the increase in starting pay is very skewed, and has put a bad taste in peoples' mouths. it does not make sense that someone just starting, knowing nothing about the company or how to do anything, is making more than the mentor that would be training them. -Ideas are suppressed very quickly from upper management if it is something they do not want to hear. I know of a specific situation where an individual was voicing their opinion from the start of the project, that it was not going to work the way they had intended, but they were ignored up until it got close to the roll out deadline. Then all of the sudden people cared that the the product that cost a great amount of money, is not going to be used in the fashion that was outlined to everyone. Yet no one is held accountable for this. -They push accountability but it seems like that is only for anyone that is not a manager, director, VP, or chief. Once you get to a certain threshold/level, you are exempt from accountability. -Money Grabs - Open manager/director positions are left unfilled so that people in management positions can be moved up into newly created positions. You tend to see the same people getting promoted year to year. -We are told all this money is allocated to IT and Technology, but that is not apparent when you talk with IT and developer staff. Our processes are in dire need of updating but rarely do you see significant change where needed. Overall, it is like once you are here, you minds well stay since it is one of the better places to work in South Bend. But at times it almost seems like they try to hide the unmanageable workloads with ample PTO time and good benefits. This would be great if you felt like you could actually take time off.

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Press Ganey Response
8y
We agree that we have great people at Press Ganey. Our people not only support our mission, but they also make it possible. In recognizing that critical relationship, we undertake many initiatives to create a strong company and culture that were unfortunately not captured in your review. We invest significantly and consistently to ensure that our infrastructure and digital technology platform leads the industry and provides the support needed to help our clients achieve their missions. We are always seeking ways to improve on what we can deliver to our clients, and it’s that commitment to innovation that has enabled Press Ganey to break new ground in health care performance improvement. While our leadership consists of professionals who have long and successful careers in their respective areas of expertise, we recognize the input of every individual at Press Ganey. Every associate has a voice, and we make consistent efforts to ensure that associates can be heard. Our Town Halls represent one example of this, where our last event produced a 30-minute Q&A with a very open dialog about the vision and direction of Press Ganey. We also conduct extensive associate surveys twice a year to collect feedback, track our process, and identify priority areas to enhance the Press Ganey experience. Leadership has used associate input directly from these surveys that have resulted in actions around operations, staffing needs, and internal programs. Importantly, associates are always encouraged to approach their management team or HR anytime with questions or suggestions. Thank you for the time you invested to provide feedback and your perspective. We are also appreciative of your suggestions. Our hope is that we are creating an environment where you are comfortable raising these issues to our leadership directly as well as willing to be part of the solutions so that we can retain you as a valued and engaged part of our Press Ganey community.
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Glassdoor has 844 Press Ganey reviews submitted anonymously by Press Ganey employees. Read employee reviews and ratings on Glassdoor to decide if Press Ganey is right for you.