SimpliSafe reviews

Communication is a big problem. Management staff, HR and Training staff need some restructuring. Outdated hardware/software in the call center. The pay is not good for the nature and complexity of the work, if you are doing your job well and trying to serve your customers to the best of your ability. Informational resources are sorely lacking and often times inaccurate.

Information is rarely shared between departments, marketing never adjusts their strategy based on feedback from customer service or timing, you're expected to help customers while receiving no help yourself. The pay is also way too low for handling something as important as someone's sense of security.