StudyPoint reviews

4.5

67% would recommend to a friend

(29 total reviews)
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Richard Enos

99% approve of CEO

60% positive business outlook

Reviews by job title

29 reviews

Reviews about "Culture"

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4.0
Jun 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Has a curriculum for students and tutor, responses from management are quick and helpful

Cons

Unknown how students get assigned

1.0
Dec 8, 2019
Recommend
CEO approval
Business Outlook

Pros

- I joined Studypoint when I first began tutoring and have worked for several tutoring agencies (as well as independently) since. Studypoint was by far the lowest-paying and least-organized agency, so it gave me the ability to practice getting my tutoring skills up to snuff in a low-stakes environment before moving on to an actual career

Cons

- From the back end, everything about this company screamed cheap and that they would do anything they could to maximize profits rather than invest in their tutors and treat them like the educated professionals they are. To me this also indicated that they were not truly dedicated to their students' education and prioritize profits above all else - Payment of $20/hr is less than half of what I earned at other agencies - No compensation for prep time or travel. I was once asked to go far outside my tutoring zone for a student, which I said I would be willing to do if Studypoint paid for the Uber. They wouldn't do it. Like I said, cheap. - All "training" is done online through some video modules, which I didn't even finish watching because I found them so worthless. There is no follow-up training or ongoing professional development - You will literally never meet a single person in management at this company. It's all done online. If you have questions or need to trouble-shoot, you do it by posting in their private facebook group. - I thought the teaching materials were poorly-written and ineffective. I felt badly having to use them to tutor students, since I knew there are much better materials out there that would have been way more helpful. Actually, I felt badly all around that parents were paying so much for such a cheap service.

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StudyPoint Response
6y
Thank you for your feedback. I'm sorry to hear your experience with the organization was not better. As a mission-driven organization, our students' success is paramount, and we recognize that our tutors are a huge part of that. That's why we provide extensive training, comprehensive materials, and a veteran tutor mentor and program manager to provide ongoing support and training. That's also why we have a guarantee with our SAT and ACT programs. We want StudyPoint to be a great experience for our students and our tutors. I will share your feedback with our staff so we can take it into consideration for future changes. Best, Greg President & Co-Founder
2.0
Jun 12, 2019

Good admin staff, bad deal for tutors

Recommend
CEO approval
Business Outlook

Pros

-Friendly and helpful staff. Very responsive to all your needs. Regional managers really seem to care about what they do and about the tutors. The other tutors from the company I had to interact with throughout training were not as great... -11-hour training is paid (albeit at your state's minimum wage). -Resources (official ACT and SAT books) are provided free and conveniently sent to you in the mail. StudyPoint also has its own curriculum and lesson plans, which is respectable. -Company is not necessarily glamorous, but is reputable. You get the perks of working "on the books" for a large business, such as having official, documented employment and getting references from managers. This is tougher with freelance. -A good place for young people with no tutoring experience or self-branding skills to start.

Cons

-Extremely low pay ($18-23/hour to start), especially considering tutors are not compensated for travel time and gas costs. Presumably this is because of the costs of marketing, maintaining a support staff, and hiring programmers to build the tutor portal. But considering that all of the overhead and logistical costs are pushed onto the families and the tutors, there is no excuse for StudyPoint to pay so little. Even most of the staff I've spoken with are contractors who work from home, so StudyPoint has streamlined their costs as much as humanly possible and still can't afford to pay tutors a decent wage. They say you can write off gas costs on your taxes as a business expense, but, again, they're just pushing the cost onto someone else. I find it ridiculous that someone in the other review would say that clients pay "top dollar" -Onboarding takes forever, with the 11-hour training, full-length test, additional phone calls with managers, and convoluted payroll signup. I came into StudyPoint as an experienced freelance tutor (300+ hours completed.) I was curious what it would be like to work for a company, and was finding it difficult to find clients on my own at the time. But I can tell you right now that this is NOT a company for experienced and capable tutors. If don't have your BA yet and need some work in the summer, it's fine. But if you have any tutoring experience, a degree from a decent school, and can set up a basic profile for yourself, you are better off either looking for freelance jobs online (WyZant, Care.com, or even Craigslist) and putting together a roster of clients, or working for a smaller educational company that has higher hiring standards but will pay $35-40/hour.

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StudyPoint Response
6y
Thank you for your candid feedback. Over the past year, we have moved to a new hiring and pay structure that better compensates candidates for their credentials and experience. Keep in mind that StudyPoint's program managers and tutors are employees, not contractors. Though some other tutoring organizations may pay more, in many cases, you will be a contractor, which means you are responsible for all payroll taxes (which can be significant), and can't receive training, instructional materials, or ongoing support from that organization. Because StudyPoint's tutors are employees, we pay our portion of your payroll taxes, we can (and do) provide you with training and curriculum, and we also provide you with ongoing support. These differences are part of the reason we have so many talented veteran tutors on our team. That being said, we want to make sure we are continuing to address our tutors' needs, so we thank you for this feedback. Best, Greg President & Co-Founder
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