Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at UserTesting. This rating has decreased by 3% over the last 12 months.

How satisfied are employees working at UserTesting?

52% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.5 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Account Executive (16) , Senior Software Engineer (14) , User Experience Researcher (14) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 90 reviews)); "UserTesting has a great culture" ((in 75 reviews)); "Great benefits such as:" ((in 40 reviews)); "Good pay to work ratio" ((in 26 reviews)); "Flexible, Work from Home, Straight Forward" ((in 20 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 21 reviews)); "Horrible senior leadership/ lack of leadership." ((in 20 reviews)); "Constant layoffs, work feels like you have a gun to your head at all times." ((in 16 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting layoffs and their outlook for job security at UserTesting in 2026.

What are the top reviewed UserTesting locations?

San Francisco , Mountain View , Atlanta , Denver , San Jose , New York , Houston , Los Angeles , Seattle , Remote , Salt Lake City , Chicago , Raleigh , Fort Worth , San Diego , Rahway , Pocatello , Huntley , Arlington , Canaan , Bronx , Speonk , Madison , Peoria , Ann Arbor , Detroit , Westland , Charlotte , Abilene , Austin

UserTesting reviews

3.1

52% would recommend to a friend

(576 total reviews)

Eric Johnson

57% approve of CEO

49% positive business outlook

Ratings by demographic groups

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UserTesting has an employee rating of 3.1 out of 5 stars, based on 576 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

576 reviews

1.0

Dec 8, 2025

I'm not mad, I'm disappointed.

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- Adored most of the people I worked with day-to-day - Flexible PTO and flexible hours (US Employees) - The company once stood for something, was run by decent people, and had a great culture.

Cons

- No growth opportunities, but they'll demote your title and then tell you its just semantics - Constant instability and threat of layoffs. - Upper management is not interested in any critical feedback. - Gaslighting. Everything is great and if you don't think its great its your fault. - The CEO spoke on all hands meeting like we were a company of idiots. From what I've heard, that hasn't changed. Also we get it you're rich.

5.0

Nov 26, 2025

It's working

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Finally starting to see some real progress with this leadership team. They are very personable, very open, clear and honest in their communications. My co-workers are fun and our customers are super smart and fun to work with too. I do work almost round the clock but I really enjoy my work and am excited by our innovation that we are delivering.

Cons

Heavy lift on transformation due to previous leadership letting the company run down. The impression that I got was that the previous leaders across UserTesting and UserZoom cashed out and just stop caring.

5.0

Nov 18, 2025

Great mission, people and culture

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The mission is inspiring and attracts great people. The strategy makes sense and culture is good. Interesting time to be in the UX space with all the changes with AI.

Cons

Merger challenges slowed down innovation for the past couple of years, but that looks to be changing now.

Viewing 28 - 30 of 576 Reviews

Jobs at UserTesting

Insights Partner

Remote

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Strategic Inside Sales Representative

Bellevue, WA

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UserTesting

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I'm not mad, I'm disappointed.

It's working

Great mission, people and culture

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