Madison Reed reviews about "ceo"

66% positive business outlook

Reviews by job title

20 reviews
1.0
Mar 8, 2022
Recommend
CEO approval
Business Outlook

Pros

CEO is chill and inclusive and engages with her employees.

Cons

There is no work life balance, they overwork you and make you work over your breaks. You can take up to 24 clients with no fifteen or worked over your fifteen minute break, and the booking system will even book over your state mandated lunch breaks. I vented multiple times to address this issue and Madison reed said this was normal protocol to book over lunches. If you love passive aggressive emails from your upper management than this is the company for you. There is no verbal communication, it’s all through slack and emails and you are expected to write back immediately even if you are not scheduled, and if you don’t, they reprimand you and write you up. Even on your days off when you aren’t getting paid you are expected to handle client issues. They want you to work over 8 hours and over 60 if you’re a GM and they do not give you fair pay for that at all in the salary roll. The turn over is insane because they are ruining peoples mental health and over working their employees. I gave my all to this position and the company will not recognize you for it, but replace you in the blink of an eye when you speak your true feelings. The Gm salary is less than a colorist and a shift lead and an assistant after taxes are taken out. They love to hire micromanagers and people to stay on you while you’re working and doing your job successfully. The amount of fear they Instill in you for your store being a little messy had us walking on eggshells and scared to have upper management come in. I worked off the clock so many times removing color stains. This job will ruin your mental health and passion for hair. CEO is great though. Alll upper management and hair color bar management is horrible including district managers. STAY AWAY

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Madison Reed Response
4y
Dear Anonymous Team Member, We hear you, thank you so much for taking the time to share your experience with us. We value your perspective, and want to ensure that each team member is treated in alignment with Madison Reed's values of Love, Joy, Responsibility, Trust, and Courage. We invite you to contact us directly at HR@madison-reed.com, so we can better assist your concerns. Again, thank you for sharing.
5.0
Apr 17, 2023

Flexibility

Recommend
CEO approval
Business Outlook

Pros

Work from home. Good incentives. Full time benefits and part time benefits. CEO seems to really care about employees. Culture is very inclusive. My direct manager was super.

Cons

I didn’t experience any cons with my Video role. Only experienced a con when I tried a different role so I left the organization.

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Madison Reed Response
3y
Dear Former Team Member, We appreciate you taking the time to share your experience with us. We would love to learn more and we welcome you to reach out to us directly at hr@madison-reed.com. Thank you!
1.0
Apr 3, 2023
Recommend
CEO approval
Business Outlook

Pros

Has a very bright CEO

Cons

Lack of transparency between teams

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Madison Reed Response
3y
Dear Current Team Member, We invite you to reach out to us directly at HR@madison-reed.com to gain a better understanding of your experience. Thank you.
2.0
Mar 9, 2022

Not for everyone

Recommend
CEO approval
Business Outlook

Pros

Since the company is growing, they make it seem like your opinion does matter. The spend a lot of money on employee appreciation. Fast pace and you can make money quick. Strong CEO!

Cons

NO work life balance whatsoever. This would be a job for someone who is single or strictly dedicated to their job no family or children. You will work 24/7 if you are on salary. As the GM the expected a work week is a minimum of 45+ hours. You are on call 24/7. There is no verbal communication it is 90% email, slack, or text. You are expected to answer immediately and deal with all situations. If not, you would be reprimanded. The clientele is huge! Not a bad thing, however there is not enough or payroll to accommodate for the guest. So, you are taking over 20+ clients a day and expected to manage the salon and perform everything else. Leading you to easily work a 55+ hour week which is "normal" I worked over 10 hours an any given day worked over my breaks and lunches. I work when I get home from work, when I wake up each morning I start working from home all on top of being at the color bar for 10+ hours. Mandated conference calls on your days off or any calls. Upper management is nothing but micro mangers. They say there is room for growth but its strictly politics. They talk about culture there is none. They hold feelings which prevents you from every having things confidential. I have been in the industry for over 12+ years and have had large work loads and I understand what it takes to do they back end work. However we are not a robot and are still human. This is job for someone who is newer to management and wants to grow. This is for someone who doesn't have a life outside of work. Maybe good for someone relocating to the area looking for a job? Best of luck to the company and the workers.

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Madison Reed Response
4y
Dear Former Employee, Thank you for sharing your experience with us. At Madison Reed, we are always striving for ways to improve, and invite you to reach out to us directly at HR@madison-reed.com.
1.0
Dec 6, 2021

Overworked and BS fake values

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

You can make ok money if you can work 40+ hours a week

Cons

The CEO is fake. The values are fake. The VP controls the salons and has severe power control issues. Corporate will pop in and just tell you what you’re doing wrong- no support. They are horribly understaffed with no sympathy to personal schedules. They operate under intimidation tactics. The only people leaving good reviews work in HQ and are asked to leave good reviews- they don’t know the color bars. They live In denial Of how it really operates.

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Madison Reed Response
4y
Dear Anonymous Team Member, It is Madison Reed's commitment to live by our values of Love, Joy, Responsibility, Trust, and Courage, while adhering to all state and federal laws at all times for all team members. With this commitment, we take this review seriously, as our goal is always to lead with integrity. We encourage you to reach out to us directly at HR@madison-reed.com
1.0
Jul 12, 2022
Recommend
CEO approval
Business Outlook

Pros

Base comp for leadership roles was decent. Product and concept are good.

Cons

Leadership by fear and excessively punitive coaching methods. Political, toxic, petty, drama-ridden environment. Profit was king. Bonuses were made impossible to hit. Zero W/L balance. Insane amounts of turnover...and they wonder why... Colorists and GM's get little support staff, poorly managed tech and often go without breaks, meals, time off. Hide poor work environment and lack of balance behind redundant "town hall pep rally's" with CEO, telling everyone how much she cares about them; constant flow of MR swag, and junk food. Rules only apply based on who's ego you feed. Upper leadership have personal relationships that create major conflicts of interest. Goal to get to IPO is the only thing that matters.

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Madison Reed Response
3y
Dear Former Team Member! First and foremost, thank you for sharing your feedback. We invite you to contact us at hr@madison-reed.com so we can better understand your experience. It is always our mission to lead with our values of Love, Joy, Responsibility, Trust, and Courage. We value your feedback, and are always looking for opportunities to grow. Thank you! The People Team
4.0
Oct 26, 2021

Driven leadership

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Madison Reed has a leader, Amy Errett, who is driven to tackle all the challenges in life. The company's mission is to disrupt the hair color industry and they've been successful at that. By supporting only their own product line in their Hair Color Bars they have an edge to deliver the best in customer service, which is what the company strives to excel at no matter the cost. Transparency is evident, with the CEO talking amongst the team about tough issues in our world and how they can be addressed.

Cons

There are some rough spots with management changes and staying focused on specific strategies.

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Madison Reed Response
4y
Dear Anonymous Employee, We appreciate you taking the time to share your feedback with us! We are committed to learning from each and every team member, and you are welcome to reach out to us directly at HR@madison-reed.com to better understand your experience. Thank you!
1.0
Sep 13, 2022

Truly terrible company

Recommend
CEO approval
Business Outlook

Pros

Not many that I can think of.

Cons

The CEO and C team talk a lot about the values but do not live them. The company is full of backstabing, gossip, and nepotism. To get ahead, you have to be a bully. Many leadership roles are filled with friends of the CEO which would be fine if the people knew what they are doing, but they don't. There is little to no strategy. Constant chaos. Constant fear of leadership. You cannot speak up without retribution.

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Madison Reed Response
3y
Dear Current Team Member, First and foremost, thank you for sharing your feedback. We invite you to contact us at hr@madison-reed.com so we can better understand your experience. It is always our mission to lead with our values of Love, Joy, Responsibility, Trust, and Courage. We value your feedback, and are always looking for opportunities to grow. Thank you, The People Team
2.0
Sep 1, 2022
Recommend
CEO approval
Business Outlook

Pros

Great CEO. Great concept and product.

Cons

No work life balance, very challenging leadership above DM level, GM’s and colorists are one of the hardest working in the industry and get no accolades. Impossible budgets, too fast of growth- no planning at Executive level, and challenging to work with other field leaders.

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Madison Reed Response
3y
Dear Former Team Member, Thank you for sharing your feedback with us. At Madison Reed, we welcome ways to continuously improve, and we invite you to reach out to us directly at hr@madison-reed.com to learn more.
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