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Mitchell International

Part of Enlyte

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Mitchell International reviews

2.9

33% would recommend to a friend

(492 total reviews)
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Alex Sun

56% approve of CEO

36% positive business outlook

Mitchell International has an employee rating of 2.9 out of 5 stars, based on 492 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Mitchell International employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

492 reviews
1.0
Dec 16, 2022
Recommend
CEO approval
Business Outlook

Pros

I worked with great people, it was management that was problematic.

Cons

I haven’t worked for Mitchell in almost 2 years. So why review now? Because my current job serves as a daily reminder of how problematic Mitchell TES was. I worked inTechnology Enabled Services for someone who is what I consider one of the most problematic managers I’ve ever had. And I say that as someone who worked in the TV and film industry. He raised his voice at me multiple times in meetings, and told me after the fact that I deserved it for being “combative.” He pressured me to go to happy hour while I was pregnant. Told me that his boss would be “disappointed” if I didn’t go. (I was 20 weeks pregnant at that point and didn’t want to go to a bar and be around people drinking.) Nor did I want to participate in any other off-hour work events he constantly pressured us to go to so we could attain that “work family” dynamic he so desperately wanted. As if he is entitled to my time after work. What people need to know is that this is patterned behavior. He so obviously targets women - it’s always women. Before me, he was inappropriate with someone else, dragged her name through the mud and spread lies about her to us during team meetings. When she left, he then targeted another woman, who also eventually left. He once told the entire team “she didn’t do anything anyways - she outsourced her work.” Then it was my turn. He gaslit me, manipulated me, made me feel as though I was always the issue and I was deserving of his treatment. He made me fear that I would lose my job, like I was never doing enough. Mocking me in meetings, aggressively coming at me with demands, blaming me for missed deadlines I knew nothing about. After he pressured me while pregnant, and calling me out during a work meeting for not going, and calling me out in front of other management for not wanting to go out, then pulling me aside and telling me his boss would be disappointed in me; I had to go to HR. Then I got disinvited to meetings. I went back to HR to discuss retaliation and nothing happened. Having to work for him while pregnant, navigating the constant barrage of toxicity, having to walk on eggshells, never knowing what would set him off, working from a telephone room all day so I didn’t have to see him, fearing for my job while pregnant, all of that created so much fear. The burden of stress he created, during such a joyous time in my life - I will never forgive. I was hired as a PM 1 and 4 years later left as a PM 1. The last meeting I had with him before I left for maternity leave (I recorded the conversation btw and just found it), I told him I would be out during the promotion cycle. And he said to me, “well it was your choice to start a family. And this unfortunately is a PM 1 role and there is not room to move into a PM 2.” First I ever heard of there not being any room for growth. I’ll never forget it. And recently I received a text from one of his subordinates - a former coworker, describing similar experiences. She’s stressed and anxious and scared just like I was. Another victim of this manager's misogyny. So I wanted to speak up again. For her and all the women who feared for their livelihood and had to deal with that debilitating stress.

4.0
Mar 2, 2016

Product Manager

Recommend
CEO approval
Business Outlook

Pros

Mitchell cares about its employees. There are many employees who have been there for decades and have made a great career from the company. San Diego is a great place to live and the HQ is in a great spot (close to La Jolla - used to be Intuit building) - I used to work at the previous location off of the 15 at CCR and the current office is great. The people. One of the things I enjoyed most about the company was the people and their dedication to continuous improvement. I enjoyed sitting down and having lunch with my friends at work (great courtyard and place to enjoy a break). Alex (the CEO) has a great vision for the P&C market as Mitchell has a competitive niche in it's medical product portfolio (less growth in the automotive side) as it pushes towards a half a billion dollar company. Culture. The company has a great marketing team (compared to other teams i've worked with at other companies) and does some really great things both internally (e.g. devcon, annual sales meeting, etc..) as well as externally (e.g. user conference, called P&C) Product and Engineering - which i worked closely. The product and engineering department had a great focus on developing scalable processes and ensuring the engineering teams were aligned to business goals. In summary, Mitchell is a company that has been around a long time and had has a powerful, recognizable name in the industry. I've made some great friends there and have also learned a lot of "what not to do" from many experiences in the past - which is a pro for me personally. I'd recommend mitchell especially to younger candidates as it has the ability to help you see what a great culture, career driven company has to offer.

Cons

It really depends on what side of the company you choose to work for. On automotive or "APD" (auto physical damage) the competitors in the market are winning the technology race. Mitchell struggles to advance its tech stack - which i believe is it's Achilles heel. If you are a technical person, you will find that the insurance product stack is different from the auto body stack which is different from its platform stack which is different from two other medical stacks and still struggles (is chained with) legacy desktop technology driving the majority of the automotive revenue. The reason why is because the customer base is very slow to adopt to new technology. While mitchell continues to move ahead internally with its new technology practices, the products struggle to keep up because it takes between 5-10 years to really make a shift in tech in the P&C space. I can't speak to the medical side of the company, but i know this is the future of the business - not the automotive side. I think that you have to be careful which role you accept at the company because you could end up wasting a lot of time achieving little to no results because of all the red tape. Mitchell is a big company and has very little ability to do more than a (very) few things well. KKR bought mitchell almost 3 years ago and being a PE owned firm you have to focus on the EBITDA which means that in a landscape of market share stealing you have to optimize profit and keep costs low, while achieving growth to drive your multiples up. The growth is in medical and whatever side of the business your are on, you will find that releasing new products or updates to products are a mind boggling, draining experience. If you are in sales, insurance is a long sales cycle. If you are on the shop side, its small business price / feature wars. Alex introduced the strategy and transformation group a few years ago, after the claims lab failure, which was a team assembled and aimed at big data and platform change (partly to address the tech stack issue i brought up earlier) and has turned out to be a failure other than making medical based acquisitions (which is great for ACS and WCS, but not APD)...a lot of people were moved around and really did not do much and or left. Pay is not great unless you are in management with negotiated variable income.

1.0
Dec 5, 2018
Recommend
CEO approval
Business Outlook

Pros

• It’s a job, that’s about it.

Cons

• Experience and time with company are undermined and account for nothing. • No room for financial growth unless you are middle management or above. • No growth opportunities. • Medical benefits are HORRIBLE! They are expensive and cover little to nothing. • Pay is ok but not great, which isn’t a deal breaker for me. But the lack of consideration afforded to long term employees is.

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