Madison Reed reviews

3.8

73% would recommend to a friend

(290 total reviews)

Amy Errett

75% approve of CEO

66% positive business outlook

Madison Reed has an employee rating of 3.8 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Madison Reed employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

Reviews by job title

290 reviews
2.0
Mar 9, 2022

Not for everyone

Recommend
CEO approval
Business Outlook

Pros

Since the company is growing, they make it seem like your opinion does matter. The spend a lot of money on employee appreciation. Fast pace and you can make money quick. Strong CEO!

Cons

NO work life balance whatsoever. This would be a job for someone who is single or strictly dedicated to their job no family or children. You will work 24/7 if you are on salary. As the GM the expected a work week is a minimum of 45+ hours. You are on call 24/7. There is no verbal communication it is 90% email, slack, or text. You are expected to answer immediately and deal with all situations. If not, you would be reprimanded. The clientele is huge! Not a bad thing, however there is not enough or payroll to accommodate for the guest. So, you are taking over 20+ clients a day and expected to manage the salon and perform everything else. Leading you to easily work a 55+ hour week which is "normal" I worked over 10 hours an any given day worked over my breaks and lunches. I work when I get home from work, when I wake up each morning I start working from home all on top of being at the color bar for 10+ hours. Mandated conference calls on your days off or any calls. Upper management is nothing but micro mangers. They say there is room for growth but its strictly politics. They talk about culture there is none. They hold feelings which prevents you from every having things confidential. I have been in the industry for over 12+ years and have had large work loads and I understand what it takes to do they back end work. However we are not a robot and are still human. This is job for someone who is newer to management and wants to grow. This is for someone who doesn't have a life outside of work. Maybe good for someone relocating to the area looking for a job? Best of luck to the company and the workers.

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Madison Reed Response
4y
Dear Former Employee, Thank you for sharing your experience with us. At Madison Reed, we are always striving for ways to improve, and invite you to reach out to us directly at HR@madison-reed.com.
1.0
May 11, 2020
Recommend
CEO approval
Business Outlook

Pros

Benefits, location, interior, product education, job security

Cons

Not a very diverse workplace, does not receive feedback from staff well, their core values only apply for the senior staff, their culture only applies to senior staff, HR can be aggressive, I experienced racial micro-aggressions, uncomfortable place to work as a POC.

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Madison Reed Response
6y
First and foremost, I want to thank you for taking the time to express your concerns to us, as they are very serious and are not aligned with Madison Reed's values. Our values are Love, Joy, Responsibility, Courage, and Trust, and if those values were not present or broken in any of our locations, we truly seek to understand where the disconnect is and fix this immediately. We are very concerned to receive feedback of this nature and sincerely hope you reach out to us to give us a better understanding of your experience. We are a company that strives to set the example for diversity and inclusion, and we do not tolerate any form of racism, racial insensitivity, or discrimination of any kind. Please contact us immediately at hr@madison-reed.com, thank you again for your feedback.
1.0
Oct 30, 2019
Recommend
CEO approval
Business Outlook

Pros

Made relationships with a few customers

Cons

Degradation Lack of respect Gaslighting Managers will pick favorites and treat the rest like dirt.

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Madison Reed Response
6y
Thank you for taking the time to provide feedback. Receiving feedback of this nature from our Color Bars is something we take very seriously. In order to better learn and understand your concerns, we would greatly appreciate it if you reached out to Human Resources at HR@madison-reed.com. We are so sorry to learn that this was not a positive experience for you and we are very open to ideas and constructive feedback to ensure a positive workplace for all.
Viewing 34 - 36 of 290 Reviews

Glassdoor has 293 Madison Reed reviews submitted anonymously by Madison Reed employees. Read employee reviews and ratings on Glassdoor to decide if Madison Reed is right for you.