Madison Reed reviews about "management"

66% positive business outlook

Reviews by job title

53 reviews
1.0
Mar 8, 2022
Recommend
CEO approval
Business Outlook

Pros

CEO is chill and inclusive and engages with her employees.

Cons

There is no work life balance, they overwork you and make you work over your breaks. You can take up to 24 clients with no fifteen or worked over your fifteen minute break, and the booking system will even book over your state mandated lunch breaks. I vented multiple times to address this issue and Madison reed said this was normal protocol to book over lunches. If you love passive aggressive emails from your upper management than this is the company for you. There is no verbal communication, it’s all through slack and emails and you are expected to write back immediately even if you are not scheduled, and if you don’t, they reprimand you and write you up. Even on your days off when you aren’t getting paid you are expected to handle client issues. They want you to work over 8 hours and over 60 if you’re a GM and they do not give you fair pay for that at all in the salary roll. The turn over is insane because they are ruining peoples mental health and over working their employees. I gave my all to this position and the company will not recognize you for it, but replace you in the blink of an eye when you speak your true feelings. The Gm salary is less than a colorist and a shift lead and an assistant after taxes are taken out. They love to hire micromanagers and people to stay on you while you’re working and doing your job successfully. The amount of fear they Instill in you for your store being a little messy had us walking on eggshells and scared to have upper management come in. I worked off the clock so many times removing color stains. This job will ruin your mental health and passion for hair. CEO is great though. Alll upper management and hair color bar management is horrible including district managers. STAY AWAY

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Madison Reed Response
4y
Dear Anonymous Team Member, We hear you, thank you so much for taking the time to share your experience with us. We value your perspective, and want to ensure that each team member is treated in alignment with Madison Reed's values of Love, Joy, Responsibility, Trust, and Courage. We invite you to contact us directly at HR@madison-reed.com, so we can better assist your concerns. Again, thank you for sharing.
2.0
Mar 9, 2022

Not for everyone

Recommend
CEO approval
Business Outlook

Pros

Since the company is growing, they make it seem like your opinion does matter. The spend a lot of money on employee appreciation. Fast pace and you can make money quick. Strong CEO!

Cons

NO work life balance whatsoever. This would be a job for someone who is single or strictly dedicated to their job no family or children. You will work 24/7 if you are on salary. As the GM the expected a work week is a minimum of 45+ hours. You are on call 24/7. There is no verbal communication it is 90% email, slack, or text. You are expected to answer immediately and deal with all situations. If not, you would be reprimanded. The clientele is huge! Not a bad thing, however there is not enough or payroll to accommodate for the guest. So, you are taking over 20+ clients a day and expected to manage the salon and perform everything else. Leading you to easily work a 55+ hour week which is "normal" I worked over 10 hours an any given day worked over my breaks and lunches. I work when I get home from work, when I wake up each morning I start working from home all on top of being at the color bar for 10+ hours. Mandated conference calls on your days off or any calls. Upper management is nothing but micro mangers. They say there is room for growth but its strictly politics. They talk about culture there is none. They hold feelings which prevents you from every having things confidential. I have been in the industry for over 12+ years and have had large work loads and I understand what it takes to do they back end work. However we are not a robot and are still human. This is job for someone who is newer to management and wants to grow. This is for someone who doesn't have a life outside of work. Maybe good for someone relocating to the area looking for a job? Best of luck to the company and the workers.

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Madison Reed Response
4y
Dear Former Employee, Thank you for sharing your experience with us. At Madison Reed, we are always striving for ways to improve, and invite you to reach out to us directly at HR@madison-reed.com.
3.0
Mar 1, 2022

Good company bad management

Recommend
CEO approval
Business Outlook

Pros

Great pay, easy and fast paced

Cons

In store Management not the least decent. Will turn employees against one another.

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Madison Reed Response
4y
Dear Former Team Member, We appreciate you taking the time to share your feedback with. We value your experience and invite you to reach out to us directly to better understand your perspective at HR@madison-reed.com. Thank you!
3.0
Feb 11, 2022

Color crew

Recommend
CEO approval
Business Outlook

Pros

Remote, diverse culture, sense of belonging

Cons

Minimal training and disconnected management

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Madison Reed Response
4y
Dear Current Employee, We appreciate you taking the time to share your feedback with us, and in an effort to learn more, we invite you to contact us at HR@madison-reed.com. Thank you!
5.0
Mar 29, 2022
Recommend
CEO approval
Business Outlook

Pros

Friendly management, Growth potential, Company values

Cons

None that I know of at the moment.

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Madison Reed Response
4y
Dear Future Team Member! Thank you so much for sharing your interview experience with us! We are excited for you to join the team!
5.0
Mar 8, 2022

Working at Madison Reed

Recommend
CEO approval
Business Outlook

Pros

Great Management and Structure Salon Cleanliness Friendly and Inviting Atmosphere Outstanding Benefits Fast pace

Cons

No complaints other than difficult clients sometimes

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Madison Reed Response
4y
Dear Current Team Member! Thank you so much for sharing your experience with us!
2.0
Apr 20, 2022
Recommend
CEO approval
Business Outlook

Pros

Close clientele pay is great until you get into management Great product

Cons

The company is very unorganized Constant system errors No partnership with Hr Managers are not respected but used to keep employees if the employee is unstable No connection within the company, values are a joke used against Managers Culture is very quid pro quo inside Severely Low pay for what is expected from Management no work/life Balance AT ALL

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Madison Reed Response
4y
Dear Former Team Member, First and foremost, thank you for sharing your feedback. We invite you to contact us at hr@madison-reed.com so we can better understand your experience. It is always our mission to lead with our values of Love, Joy, Responsibility, Trust, and Courage. We value your feedback and are always looking for an opportunity to grow. Thank you again.
2.0
Mar 1, 2022

Toxic Environment

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

good pay, good benefits, cool product

Cons

Not a lot of work/life balance. my manager would contact me at all hours of the day and night, weekends. They are a company that talks a lot about employees first, which was not my experience. Lots of gossip. I'd hear management share things about other employees personal lives that were completely inappropriate. Lack of respect for people's boundaries, like I had never seen before at a company. I was denied PTO several times and if I was able to take a day off since I was so burnt out, I got a guilt trip about it when I came back. I spoke to HR about it all of this and they just shrugged their shoulders and said "yeah, that's just how it is". Really disorganized management. Awful at communication. I'd be heads down on a project and when I'd present it to my manager, they'd talk to me like I was an idiot cause the project changed and didn't bother to tell me. most toxic work environment I have ever experienced.

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Madison Reed Response
4y
Dear Anonymous Team Member, We hear you, thank you so much for taking the time to share your experience with us. We value your perspective, and want to ensure that each team member is treated in alignment with Madison Reed's values of Love, Joy, Responsibility, Trust, and Courage. We invite you to contact us directly at HR@madison-reed.com, so we can better assist your concerns. Again, thank you for sharing.
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