Madison Reed reviews about "people"

69% positive business outlook

Reviews by job title

51 reviews
3.0
Feb 15, 2019

Inhumane but good pay

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Fair Pay -Free snacks and drinks -Standing desks -Great IT dept that works quickly to get your problems fixed -Some great people with good senses of humor--this is what makes it tolerable -Free meal one day a week

Cons

Office: 2-story open floor plan. You'll be sitting one-two feet away from someone on either side of you. There's absolutely no privacy and everyone gets to hear everyone else release gas, blow their nose, etc. B/c it's just desks smashed against each other, there's no place to stash your stuff. Your bag will be against the next person's ankle. If this is your first job, you won't know any better, but believe it or not, other companies at least provide a divider or several feet of space b/w you and the next person. Communication: Like saying Thank You to the person sitting next to you? Forget it. All communication is done thru Slack. Perfect for the loner who hates people. Projects: There are 5 ways to track your projects b/c the company refuses to invest in one Project Mgmt System, even tho they make millions of dollars. So there are a bunch of free/cheap software programs in beta that do one thing, and others that keep track of other things. It is impossible to keep track of what's due, when meetings are, etc. Also, a bunch of important updates are done thru multiple Slack channels. This is great is you have a combo of ADD and OCD, but hard to deal with if you're just trying to get work done. Vacation: You have to beg and get approval from multiple people to take time off. You are better off planning a trip and calling in sick, rather than being guilt-tripped about taking time off. Again, most young people won't realize that vacation is something you should actually have, and since there are so many young people here, they probably don't know any better. Meetings: Too many, too long, and filled with information not relevant to what everyone's doing. When you have a lot of work on your plate, it's a waste of time. Work-Life: Some people work extra long hours, but others don't. Depends on your role. Safety: If I was a girl, I wouldn't want to walk to the office from the train station. You'll be stepping over used condoms, broken glass, and human feces, while also dodging people yelling in the street. I feel a bit unsafe walking out of the office in the evenings when it's dark.

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Madison Reed Response
7y
Thank you for taking the time to provide us with your thoughts and valuable feedback. First, and foremost, the safety of our Madison Reed family is a top priority, which is why the company provides Lyft Safe Ride credits allowing our team members to safely travel to/from our office. We encourage you to utilize the credits as needed. If you’re unsure or have forgotten how to access your credits, no problem! Please reach out to the People team to get a refresher on how to do so. Space is definitely a hot commodity in San Francisco so we hear ya and can appreciate your concerns. We’re growing FAST and sometimes keeping up with space constraints has its challenging moments. That said, we’re actively working hard to develop a plan that can accommodate our growth as we continue to quickly scale throughout the remainder of the year. In the meantime, we want to ensure your work area remains comfortable allowing you to be your most creative and productive self. We encourage you to please share these and any other comments with the folks on the People team so we can work together toward a solution. Thank you!
5.0
May 24, 2019

Excellent culture, fun people

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

A fast growing company that celebrates its wins and people without the "bro-culture". If you bring good ideas and hard work there are lots of things to get involved with. Very reasonable work/life balance vs. other companies I have been at. Great benefits.

Cons

A fast growth company means constant change and pivots of objectives. You'll need to be comfortable with that to fit in a be successful .

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Madison Reed Response
7y
Hi there! Thank you for sharing your positive employee experience. We strive to be a company where everyone can feel celebrated and valued at work. With the fast-paced growth of our company and our industry, a certain degree of comfortability with change and flexibility is necessary. Again, thank you for your feedback.
1.0
Jan 11, 2022

Classic startup

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Fun people, hair industry, growth, retention bonuses

Cons

Highly political, high turnover, lack of trust among employees

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Madison Reed Response
4y
Dear Anonymous Team Member, Thank you for sharing your feedback with us. In an effort to learn more, we welcome you to reach out to us directly at HR@madison-reed.com. We value your experience, and any opportunity for feedback to continuously improve.
4.0
Oct 11, 2021

Vibrant

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Engaging and supportive environment, tho this may have largely been a function of the team I was on with the people leading it at the time.

Cons

Challenging communication & professional relationship dynamics

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Madison Reed Response
4y
Dear Former Employee, Thank you for taking the time to share your experience working at Madison Reed. We are always seeking ways to improve and grow our culture. We greatly appreciate it!
3.0
Jul 23, 2020
Recommend
CEO approval
Business Outlook

Pros

Lots to learn - great place for young professionals looking to learn about how to operate a fast growing business. There is a sincere commitment to building the company culture based on the company values (Love, Joy, Courage, Trust, and Responsibility), but the actions often fall short of the commitments. CEO genuinely cares about the business and the people in the company. It shows in almost everything she says and does. Benefits are good - full medical/dental coverage. Stock options if you're lucky. HR team is super nice and really cares about the company - but it's sad how little resources they have to do their jobs (same across all areas though)

Cons

Coaching and feedback is minimal - development sometime feels like a buzzword but not an actual focus for most senior leaders in the company. Too many VPs (there are VPs for all possible areas) and not enough functional SMEs to help in the actual day to day work. CEO is driving the culture - without her there is no culture (I find this scary). Most C-team and VP level only care about revenue and not enough about the people. Too many ideas and not enough execution - C team doesn't understand the importance of strategic planning nor do they have a way to prioritize business initiatives. For a growing start-up there's little emphasis on planning, process, and tools. People just make decisions without understanding the long term impact, leaving lower level employees to handle the execution without support. Sometime you feel like you are set up to fail. Most leaders are short term focused and not enough senior leaders with vision setting and operations experience to make the long range strategy come to life.

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Madison Reed Response
6y
Dear Former Employee, thank you for taking the time to share your feedback with us, as it is always appreciated. We take all feedback seriously, whether it is from Glassdoor, or from our Glint surveys to determine what is the best course of action for all. With a company growing as quickly as ours, it can take some time to develop and implement new systems and appreciate the transparency of your experience. Career development and growth is one of our biggest highlights as a company, and are very excited for our new development structure we have implemented. We always appreciate any opportunity to connect, and if you would like to reach out to hr@madison-reed.com, we would very much welcome it! Thank you again, for taking the time to share your experience.
2.0
Jan 17, 2022

Money Motivated

Recommend
CEO approval
Business Outlook

Pros

Unlimited earning potential Team work Fast Paced Flexible Schedule Meet great people

Cons

No Work, Life, Balance Mediocre Management Training Lack of staffing and payroll Customers are allowed to be rude to staff

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Madison Reed Response
4y
Dear Current Team Member, We appreciate you taking the time you share your experience with us, and value your feedback. We would love to learn more and invite you to reach out to us directly at HR@madison-reed.com, thank you.
2.0
Sep 17, 2020
Recommend
CEO approval
Business Outlook

Pros

-For the most part, coworkers were amazing. Smart and fun with a bunch of experience. -Health coverage was good in terms of the company paying for it, but if you want something besides Kaiser you'll have to pay more -Work from home -Office is a beautiful space and they have lots of events -The heart behind why the company is an awesome message for people who cannot use traditional box color

Cons

Where to begin.. -You can count on one hand the number of black or POC employees they have. Frequently saw microaggressions and a number of times when a black employee would call them out suddenly there are "problems" with the quality of their work. -DRAMA DRAMA DRAMA. The majority of the Color Crew are women and they are CATTY. Any men they hire are worse than the women. They are in each others business. The worst is the leads, I couldnt believe how many times I could hear them gossiping about other coworkers constantly in the small room they made us sit in and they would talk about people whod been fired or quit or what they would see on social media. I'd hear some of them talking about how they wished to get demoted so they would get to work from home and not have to be in the office -They would threaten you with having to come into the office. If your numbers were suffering they dont ask how to support you or even phrase it like it would be helpful for you to come in, they just say if you dont improve you have to come in everyday, like its a punishment. Then suddenly everyone is just permanently working from home. -Nepotism is the name of the game here. You gotta know somebody to get promoted. If the CEO knows someone or wants something, suddenly you are being pressured into doing it. If a D list celebrity wants to get their hair done suddenly the whole place shuts down and youre literally told you better wear makeup and wear nice clothes and kiss butt. -They could care less about anybodys mental health. People be calling screaming at you and they tell you theyre "passionate". Id seen a couple of my coworkers cry coming out of meetings. One girl whod been there forever suddenly just disappeared. Guess I missed the gossip for that one. -No work life balance, they will guilt you and bully you into working overtime. If youre tired or burnt out they act like they dont understand cause you work from home -The CEO tries to tell you, you can come to her with anything. But really she just puts it back on your supervisor which gets you in trouble. -They treat their engineers like God, who in turn are condescending to everyone else. All these positive reviews from engineers are because they pay them $70-90k and they roll in at 11 and leave by 5. If you're unsure if they actually care about feedback, look at the responses they leave reviews from past employees. They DO NOT CARE.

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Madison Reed Response
5y
Dear Former Employee, We are quite surprised to learn about what you described as your experience with Madison Reed, and are very sorry to hear that it was a negative one at that. We do give opportunity for all team members to share their feedback on a regular basis anonymously with our Glint surveys to better understand how we can make improvements, not only as a company, but improvements within each team and department. At Madison Reed, we also have an open-door policy that encourages all employees to be able to speak directly to their managers about any issues. We invite you to contact us directly at HR@madison-reed.com to gain a better understanding. We take this very seriously and read each and every review. There are a few things we’d like to address that were mentioned in your review that we are concerned with, and would like to provide clarity: 1. Madison Reed pays for all of our eligible employee's health care premiums and 50% of our employees' dependents, if they choose to have them on their plan. Kaiser is one medical plan option as we have multiple providers that employees can choose from. Our employees are given informational opportunities to learn about each plan and select which is best for them. 2. Diversity, Equity, and Inclusion is one of our top areas of focus as a company. In recent months, we have developed a committee that solely focuses on DEI initiatives within our culture. Our hope is that this initiative will have a positive and lasting impact on each and every employee and, on a broader scale, within the greater beauty industry. 3. What you mention in regards to nepotism, treating certain employees better than others, lack of work life balance, and threatening people does not align with the Madison Reed values of Love, Joy, Responsibility, Trust, and Courage, and we hope to remedy this immediately upon your direct feedback to Human Resources. We want to thank you for your feedback. We do not take it lightly, and we truly care about each team member’s employment experience and will take the time to reflect and research what you have shared with us.
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