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      Madison Reed

      Engaged Employer

      Madison Reed reviews

      3.8

      73% would recommend to a friend

      (290 total reviews)

      Amy Errett

      75% approve of CEO

      66% positive business outlook

      Ratings by category

      4.0

      Diversity & inclusion

      4.0

      Compensation and benefits

      3.8

      Career opportunities

      3.7

      Culture & values

      3.7

      Work/Life balance

      3.6

      Senior management

      Madison Reed has an employee rating of 3.8 out of 5 stars, based on 290 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Madison Reed employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.4 stars).

      Ratings by demographic groups

      Reviews by job title

      290 reviews
      1.0
      Nov 16, 2023

      Hairstylist review

      Colorist
      Recommend
      CEO approval
      Business Outlook

      Pros

      hours and possibly type of product sold and used due to ingredients.

      Cons

      Hired & Debunked - first day on the job Absolute zero consideration for employment. There is a lot of time spent filing out paperwork and profile questionnaire online. First day on the job - about an hour in training I was requested my passport and cosmo license went home to retrieve docs cause I was told I couldn't start without it. In less than 15 minutes of my drive home received an email that the company is not moving forward with my hiring..... confused and in disbelief I showed up either way within the hour with docs in hand only to be received strangely by the manager. Now I am told I cannot begin till the following week - It didn't matter as they had already made up their insta-mind. This is when I realize I chose the wrong job and lost on other opportunities accepting this one. Hairstylists - Be prepared to be timed on EVERYTHING this includes hair washes. Be prepared to not build client relationships. This company is simply just about selling themselves and maintaining propriety. Extremely corporate, employees are just bees.

      2.0
      Jul 3, 2022

      Not fair

      Assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      The company has a good concept. Show employees some appreciation. Great education. Pretty nice people to work with. Has benefits

      Cons

      As an associate the tips are split unfairly, we are treated like we don’t have our license. Clients do not have the option to split the tip so that effects our income. If a colorist mess up on color we have to do a blow out for free and we don’t get paid but the colorist do. We are very under paid for a company that uses their own products. They make us work every holiday as if we are retail they give their employees no free time. We can’t post pictures of our work and grow outside of the company. Only way to grow is to stay within the company. High turn over rate

      avatar
      Madison Reed Response
      3y
      Dear Current Team Member, Thank you for sharing your feedback with us. At Madison Reed, we welcome ways to continuously improve, and we invite you to reach out to us directly at hr@madison-reed.com to learn more.
      2.0
      Sep 17, 2020

      Doubt Much Has Changed

      Color crew
      Recommend
      CEO approval
      Business Outlook

      Pros

      -For the most part, coworkers were amazing. Smart and fun with a bunch of experience. -Health coverage was good in terms of the company paying for it, but if you want something besides Kaiser you'll have to pay more -Work from home -Office is a beautiful space and they have lots of events -The heart behind why the company is an awesome message for people who cannot use traditional box color

      Cons

      Where to begin.. -You can count on one hand the number of black or POC employees they have. Frequently saw microaggressions and a number of times when a black employee would call them out suddenly there are "problems" with the quality of their work. -DRAMA DRAMA DRAMA. The majority of the Color Crew are women and they are CATTY. Any men they hire are worse than the women. They are in each others business. The worst is the leads, I couldnt believe how many times I could hear them gossiping about other coworkers constantly in the small room they made us sit in and they would talk about people whod been fired or quit or what they would see on social media. I'd hear some of them talking about how they wished to get demoted so they would get to work from home and not have to be in the office -They would threaten you with having to come into the office. If your numbers were suffering they dont ask how to support you or even phrase it like it would be helpful for you to come in, they just say if you dont improve you have to come in everyday, like its a punishment. Then suddenly everyone is just permanently working from home. -Nepotism is the name of the game here. You gotta know somebody to get promoted. If the CEO knows someone or wants something, suddenly you are being pressured into doing it. If a D list celebrity wants to get their hair done suddenly the whole place shuts down and youre literally told you better wear makeup and wear nice clothes and kiss butt. -They could care less about anybodys mental health. People be calling screaming at you and they tell you theyre "passionate". Id seen a couple of my coworkers cry coming out of meetings. One girl whod been there forever suddenly just disappeared. Guess I missed the gossip for that one. -No work life balance, they will guilt you and bully you into working overtime. If youre tired or burnt out they act like they dont understand cause you work from home -The CEO tries to tell you, you can come to her with anything. But really she just puts it back on your supervisor which gets you in trouble. -They treat their engineers like God, who in turn are condescending to everyone else. All these positive reviews from engineers are because they pay them $70-90k and they roll in at 11 and leave by 5. If you're unsure if they actually care about feedback, look at the responses they leave reviews from past employees. They DO NOT CARE.

      avatar
      Madison Reed Response
      5y
      Dear Former Employee, We are quite surprised to learn about what you described as your experience with Madison Reed, and are very sorry to hear that it was a negative one at that. We do give opportunity for all team members to share their feedback on a regular basis anonymously with our Glint surveys to better understand how we can make improvements, not only as a company, but improvements within each team and department. At Madison Reed, we also have an open-door policy that encourages all employees to be able to speak directly to their managers about any issues. We invite you to contact us directly at HR@madison-reed.com to gain a better understanding. We take this very seriously and read each and every review. There are a few things we’d like to address that were mentioned in your review that we are concerned with, and would like to provide clarity: 1. Madison Reed pays for all of our eligible employee's health care premiums and 50% of our employees' dependents, if they choose to have them on their plan. Kaiser is one medical plan option as we have multiple providers that employees can choose from. Our employees are given informational opportunities to learn about each plan and select which is best for them. 2. Diversity, Equity, and Inclusion is one of our top areas of focus as a company. In recent months, we have developed a committee that solely focuses on DEI initiatives within our culture. Our hope is that this initiative will have a positive and lasting impact on each and every employee and, on a broader scale, within the greater beauty industry. 3. What you mention in regards to nepotism, treating certain employees better than others, lack of work life balance, and threatening people does not align with the Madison Reed values of Love, Joy, Responsibility, Trust, and Courage, and we hope to remedy this immediately upon your direct feedback to Human Resources. We want to thank you for your feedback. We do not take it lightly, and we truly care about each team member’s employment experience and will take the time to reflect and research what you have shared with us.
      Viewing 4 - 6 of 290 Reviews
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      ReviewsMadison Reed reviews

      Glassdoor has 293 Madison Reed reviews submitted anonymously by Madison Reed employees. Read employee reviews and ratings on Glassdoor to decide if Madison Reed is right for you.